AVP – Tech Lead – CTO - Cloud Infra Operations

About M&G India We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues. Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities : Cross-Tower Technical Leadership:

• Act as the senior technical authority across all Cloud Infrastructure Operations towers
• Provide support for complex, high-severity incidents and problem management
• Identify systemic risks and drive remediation

Automation & Engineering Excellence: Lead delivery of automation initiatives to reduce manual effort and improve reliability

• Promote infrastructure as code, scripting, and engineering best practices
• Embed automation into BAU operations such as patching and remediation

Platform & Operational Improvement:

• Drive service resilience improvements and reduce MTTR
• Define and evolve operational standards and runbooks

Incident Support & Troubleshooting:

• Lead diagnostics for complex cross-platform issues across Windows and Linux
• Drive root cause analysis and permanent fixes

Collaboration & Influence:

• Act as a technical escalation point across teams
• Influence technical direction through expertise and credibility We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.