AVP SME Sales

Designation : AVP SME Sales

LOCATION

Gurgaon (Head Office)

REPORTS TO

Head SME Business

DEPARTMENT

SME Sales / Business Development

EXPERIENCE

8+ years

QUALIFICATION

MBA — Sales & Marketing

TEAM ROLE

Yes — large team handling

About M1xchange

M1xchange is one of India's leading RBI-licensed TReDS (Trade Receivables Discounting System) platforms, enabling MSMEs to unlock working capital by discounting their trade receivables from corporate buyers through banks and financial institutions. As a fast-growing fintech at the intersection of finance and technology, we're looking for sharp, driven professionals to join us as we scale.

Role Overview

We are looking for a young, dynamic, and hands-on Senior Manager – SME Sales to join our SME Business function and report directly to the Head – SME Business. This is a large team-handling role suited to a candidate with a strong track record across telecalling sales, SME/business loan and lending sales, and on-ground field sales, who can drive MSME onboarding and business growth through both tele-sales and field channels. Exposure to a fintech, NBFC, or banking environment will be a strong advantage.

Key Responsibilities

Telecalling Sales & Team Leadership

• Lead and manage a large team of tele-calling sales executives (inbound and outbound, geographically decentralized) driving MSME onboarding and business loan/lending sales
• Build and continuously improve the lead funnel and calling scripts/pitches to drive better conversion
• Monitor functional KPIs (number of calls, calling/talk time, conversion %, and other result parameters) to optimize team productivity
• Design and roll out periodic incentive and recognition plans to keep the team motivated and target-driven

SME & On-Ground Sales

• Drive on-ground SME sales for business loan, lending, and working capital finance products, complementing the telecalling channel
• Acquire new MSME/SME customers and build long-term business relationships, while maintaining and growing existing ones
• Lead and expand field sales teams/channel partners to strengthen market coverage in Gurgaon and other target markets
• Identify new customer segments and business opportunities to support overall SME business growth

Business Partners, Referral Business & Marketing

• Develop and manage a network of business partners, referral partners, and DSAs to build a consistent alternate sourcing channel
• Build and manage relationships with banks, NBFCs, and fintech partners to support sourcing and business growth
• Drive hands-on marketing and business development initiatives for lead generation across digital, on-ground, and partner channels
• Own the lead funnel end-to-end — from lead generation through qualification to conversion — and continuously improve conversion rates across channels
• Coordinate with internal stakeholders (credit, operations, product, and technology teams) and external stakeholders to achieve business targets
• Represent the SME Business function in key partner and client interactions

Process, Training & Automation

• Guide, train, and coach team members on product knowledge, sales pitch, and objection handling for improved productivity
• Drive continuous process improvement through automation, CRM/dialer tools, and data-backed decision-making for effective delivery
• Track and report team and business performance through structured MIS and dashboards

Team Management

• Recruit, train, mentor, and manage performance of a large team across telecalling and on-ground sales functions
• Foster a high-performance, target-driven, and collaborative team culture

Candidate Requirements

• Post Grad Management Degree/ MBA in Sales & Marketing
• 8+ years of experience in the telecalling sales domain along with SME sales — business loans, lending, fintech, and on-ground/field sales
• Fintech or banking experience strongly preferred
• Proven experience leading a large team spanning telecalling and on-ground/field sales
• Strong B2B/B2C sales and marketing skills with BFSI/SME lending domain exposure
• Sound understanding and hands-on experience in managing business partners and referral business
• Hands-on knowledge of marketing and business development, including lead generation and lead conversion
• Proficiency in MS Excel, Word, and PowerPoint
• Working knowledge of CRM, AI tools for sales and productivity is preferred
• Excellent interpersonal, communication, and stakeholder management skills

What We're Looking For

• A young, dynamic professional with high energy, the correct attitude, and an ownership mindset
• Proactive, solution-driven approach with strong time management skills
• Excellent team spirit and the ability to lead, motivate, and inspire large teams
• A collaborative, can-do attitude with the willingness to work in a fast-paced, evolving fintech environment
• Highly numerate with strong analytical and problem-solving ability