AVP-Services -Operational Resilience Coordinator

About the Role The Services Cluster Operational Resilience Execution Coordinator is an Assistant Vice President level position within the  Risk and Control  division, supporting the  Services  line of business — specifically the  Investor, Issuer, Trade and Liquidity Business Services . This is a tactical, execution-focused role responsible for overseeing the implementation of the operational resilience regulatory framework across a specific geographic cluster, serving as the primary point of contact for the Services business teams within that cluster and ensuring the day-to-day activities of the framework are completed. Operational Resilience deepens our relationships with clients and counterparties, strengthens our internal value-chain, and reduces commercial threats to Citi's growth through a deeper understanding of new and emerging vulnerabilities, risks, and threats posed by evolving business models, technology, and client expectations. This role reports to the  Global Operational Resilience Framework Lead . The successful candidate will bring strong project and execution management capabilities, a regulatory mindset, exceptional communication skills, and the ability to operate independently in a fast-paced, deadline-driven environment. The position offers a comprehensive view of the Services business and its key resilience priorities.

Key Responsibilities Resilience Framework Implementation Act as the main Services Operational Resilience point of contact for the assigned cluster, acting as a liaison between the Business and the Enterprise Resilience group. Onboard Critical Business Service (CBS) teams and communicate key deadlines. Support Operational Resilience initiatives for the cluster, providing oversight across all in-scope jurisdictions. Facilitate consistency across Critical Business Services (CBSs) within supported jurisdictions, including alignment of the Operational Resilience Framework, deliverables, approach, and information sharing. Oversee the identification of Critical Business Services within the Investor, Issuer, Trade and Liquidity domains, the mapping of interdependencies, and the setting of impact tolerances. Support local CBS coordinators by preparing first drafts of criticality assessments, leveraging and improving prior assessments. Support the implementation of robust product and operational frameworks for incident response, recovery, and business continuity planning specific to the in-scope Services businesses. Support scenario and stress testing initiatives to validate the resilience of critical business services, helping the business identify and remediate vulnerabilities by tracking Operational Resilience remediation plan updates executed by CBS local coordinators and ensuring resolution. Ensure that observations, remediations, risks, and issues identified in scenario testing are documented, discussed with, and submitted to the Business Disruption and Safety Officer (BDSO) and Testing Leads for alignment. Regulatory & Policy Compliance Ensure all new and existing Investor, Issuer, Trade and Liquidity products and services comply with cluster operational resilience regulations and relevant regulatory frameworks. Support the Enterprise Resilience team's engagement with regulatory bodies on operational resilience matters related to Investor, Issuer, Trade and Liquidity — including preparing for and responding to regulatory inquiries, audits, submissions, and exams. Ensure compliance with Enterprise Resilience policy, standards, and Process Control Manuals (PCM). Governance & Communications Lead meetings with the cluster CBS teams. Report on Operational Resilience in the respective geographic Risk and Control/Governance Forums. Disseminate information from Enterprise Resilience meetings to the relevant teams. Ensure timely completion of deliverables and sign-offs. Coordinate materials for stakeholder briefings. Reporting & Documentation Generate CBS status reports and contribute to the overall Operational Resilience status report. Support the Operational Resilience Global Lead with client engagement and executive presentation content for Client Operational Resilience requirements. Reconcile Operational Resilience artifacts for milestone submissions, ensuring completeness and accuracy, and maintain records in Fusion. Create and maintain the list of CBS stakeholders and Operational Resilience records in SharePoint and Fusion. Maintain the CBS SharePoint site for audit purposes. Track and follow up on Impact Tolerance breach attestations. Risk Management & Continuous Improvement Support MCA controls and Issue Management related to Operational Resilience and related resilience programs (Continuity of Business, Third Party, Operational Risk). Contribute to the implementation and oversight of the Control Framework, ensuring CBSs adhere to MCA controls and that evidence of control execution is provided to Control Testing Units. Help assess the effectiveness of existing controls, identify areas for improvement, and drive the implementation of necessary changes. Help drive control enhancements focused on increasing efficiency and reducing risk. Support In-Business Risk, Operational Risk Management, and Audit observations and exams by gathering evidence and providing responses. Identify risks associated with new activities and business changes, ensuring effective management. Apply business knowledge to identify and contribute to the implementation of control points and processes that safeguard the firm and its assets. Champion a culture of continuous improvement in operational resilience performance. Other Responsibilities Oversee Fusion tool testing and usage, and develop expertise in Fusion, DataVerse, Operational Resilience dashboards and AI tools. Develop communication materials for varied audiences and lead Operational Resilience training initiatives. Create and maintain Investor, Issuer, Trade and Liquidity Operational Resilience Control Manuals and Checklists.

Leadership & Behavioral Competencies Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty. Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures. Challenges self and others to seek out and communicate alternative views, even when unpopular; welcomes diverse ideas to improve outcomes. Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda. Focuses on highest-priority work aligned to business goals and Enterprise Resilience processes; helps others effectively manage competing priorities. Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team. Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness. Anticipates problems and proactively identifies solutions that address root causes and result in meaningful improvements. Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.

Qualifications Bachelor's degree with 5–8 years of relevant experience. Proven project management experience, with the ability to drive Operational Resilience implementations based on project management principles (essential for this execution-focused role). Strong understanding of Continuity of Business and operational resilience regulations, with awareness of the industry's Operational Resilience regulatory landscape. Knowledge of operational and compliance risks. Proficiency in diagnosing root causes, developing corrective actions, and leveraging lessons learned for process improvements. Knowledge of Investor, Issuer, Trade or Liquidity products is a plus. Ability to work independently, adjust priorities quickly, and manage deadlines or unexpected changes under pressure. Demonstrated problem-solving, decision-making, analytical, and influencing skills. Strong stakeholder engagement skills, with the ability to lead meetings, coordinate across teams, and represent Operational Resilience in governance forums. Clear and concise written and verbal communication, with the ability to create comprehensive documents, reports, and procedural manuals related to Operational Resilience. Proficiency in Excel and comfort working with databases to organize, analyze, and access Operational Resilience and risk management data.

Education :  Bachelor's/University degree or equivalent experience

Job Family Group: Risk Management

Job Family: In-Business Risk

Time Type: Full time

Most Relevant Skills Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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