AVP, Quality Engineer III (L10)

Role Title:

AVP, Quality Engineer III L10 Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards. The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day to day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be

Role Summary/Purpose The AVP, Quality Engineer III - Digital Servicing is a technical specialist and automation subject matter expert responsible for driving automation excellence and reusability within the DSE India Mobile organization. This role focuses on developing and evolving automation frameworks, establishing BDD standards, and enabling shift-left testing practices across mobile platforms. This engineer serves as the technical expert on automation tooling, mentors QE team members, and ensures automation aligns with product roadmap and engineering goals in a cross-shore agile environment.

Key Responsibilities

• Define and maintain automation guidelines including standards for BDD and Gherkin syntax quality
• Develop and evolve automation frameworks ensuring modularity, scalability, and reusability
• Set up and maintain CI/CD pipelines with integrated test execution and reporting
• Serve as technical expert on automation tooling, debugging, and performance optimization
• Lead and grow the automation SME pipeline by coaching QE team members in test automation
• Integrate mocking tools such as Wiremock to enable shift-left testing and faster feedback loops
• Build and maintain shared automation libraries and tools across mobile teams
• Collaborate with architects to ensure automation aligns with tech stack evolution
• Drive adoption of automation best practices across iOS and Android platforms
• Actively leverage AI tools (GitHub Copilot, LLM integrations) for code generation, automated testing, documentation, AI-powered code review, etc — and champion AI-native engineering practices across mobile teams
• Develop and maintain end-to-end, integration, and API automation test suites
• Ensure automation coverage targets are met across unit, integration, and end-to-end testing
• Partner with development teams to enable in-sprint automation and shift-left testing
• Troubleshoot and optimize test execution performance in cloud and on-premise environments
• Contribute to test data management strategies and service virtualization initiatives
• Document automation frameworks, guidelines, and best practices for team adoption
• Participate in QE community initiatives and knowledge sharing sessions
• Support defect triaging and root cause analysis with automation insights

Required Skills/Knowledge

• Minimum 4 years of experience in Quality Engineering processes and automation
• Strong programming knowledge in frameworks like Appium/Selenium, Cucumber, and Gherkin
• Experience in GUI, API/Webservices, and Database automation testing
• Experience preparing automation frameworks with parallel execution integrated with CI/CD pipelines
• Proficiency in Java, Kotlin, or Swift with strong object-oriented programming concepts
• Experience with mobile-specific testing frameworks such as XCTest, Espresso, and Appium
• Strong understanding of BDD methodology and Gherkin syntax standards
• Experience with test reporting and dashboard tools
• Demonstrated AI fluency — active, productive use of AI-assisted development tools (GitHub Copilot or equivalent) in daily engineering work
• Strong understanding of Agile methodologies and SAFe principles
• Experience with version control systems such as Git and Bitbucket
• Strong analytical and problem-solving skills

Desired Skills/Knowledge

• Experience testing mobile applications using microservices architecture and cloud-based technologies
• Experience with service virtualization, test data management, and containerization
• Experience with Wiremock or similar mocking tools for API virtualization
• Experience with mobile CI/CD platforms like Bitrise and CloudBees/Jenkins
• Experience with contract testing and API schema validation
• Familiarity with observability tools like New Relic, Splunk, and Cloudwatch
• Experience preparing POCs for latest testing tools and trends
• Knowledge of performance testing tools and methodologies
• Understanding of accessibility testing and compliance requirements
• Experience with security scanning and InfoSec compliance processes
• Experience with financial services applications and regulatory compliance
• Strong cross-functional collaboration skills in distributed team environments
• Excellence in technical communication with technical and non-technical peers
• Ability to mentor and coach team members on automation best practices
• Strong documentation skills for frameworks, guidelines, and playbooks

Eligibility Criteria

• Bachelor’s Degree and 4+ years relevant experience in Information Technology, or in lieu of a degree 6+ years of relevant experience in information Technology.

WORK TIMINGS : 2PM to 11PM IST (This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees can apply

Level / Grade : 10 Job Family Group Information Technology