AVP, Product Insights & Optimization (L10)

Role Title: AVP, Analytics - Product Insights & Optimization (L10)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing to take up leadership roles.

Organizational Overview: Our analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

Role Summary/Purpose AVP-Analytics, Product Insights & Optimization (Individual Contributor) role is a part of India Analytics Hub (IAH) and reports to Product Insights & Optimization leader in IAH. The desired employee is expected to deliver on business and organizational priorities for the Product Insights and Optimization teams, solving problems with solutions that are powered by data and analytics. The role involves providing strategic thought leadership and data driven insights on diverse analytics and reporting activities to the product analytics team for multiple Synchrony products and capabilities. The individual is expected to manage a queue of analytical projects from start to finish and develop actionable recommendations based on findings. This will include reporting, behavioral analytics, lookalike modeling, segmentation, building proformas, forecasting, and other activities related to improving portfolio performance. This individual is expected to partner with internal stakeholders to influence and drive strategy. This role emphasizes data-driven storytelling through P&L financial drivers and understanding profitability dynamics.

Key Responsibilities

• Define and monitor KPIs to analyze digital wallet adoption and usage, translating trends into business drivers and establishing baseline measures for future agentic commerce
• Develop and maintain enterprise Tableau dashboards for Emerging Payments products and digital wallet capabilities, segmented by platform and client
• Perform opportunity sizing, segmentation, and profitability analysis to inform targeting and product strategy
• Support Emerging Payments through pro forma forecasting and financial analysis across digital wallet partners (e.g., Apple Pay, Google Pay, Samsung Pay, Amazon Pay, PayPal Wallet)
• Design and execute test-and-control methodologies to quantify the impact of digital wallet initiatives using advanced analytics (e.g., segmentation, statistical models)
• Build and expand analytics-driven optimization use cases (e.g., profit/LTV-based decisioning) across digital wallet products
• Serve as a trusted advisor by solving complex business problems and delivering actionable, data-driven recommendations
• Develop and present clear, accurate insights tailored to audiences ranging from working teams to senior leadership
• Ensure compliance with applicable model risk, regulatory, and governance requirements

Required Skills/Knowledge

• Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 4+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 6+ years of relevant analytics/data science experience.
• 4+ years of experience data mining or programming in SAS, SQL, R, Python, or other comparable languages
• 2+ years of experience in BI tools, e.g. Power BI, Tableau, Birst, etc.
• 2+ years’ experience in analytics role with cross-functional stakeholders such as marketing, clients, credit risk, finance
• 2+ years of financial modeling using Excel and providing visualizations using Tableau software
• Proven experience with large-scale data analysis, data mining, and statistical modeling.
• Ability to solve complex technical and people-oriented problems with minimal supervision
• Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills
• Strong written/oral communication & stakeholder management skills.

Desired Skills/Knowledge

• Thought leadership and framework based solutioning abilities
• Experience in storytelling, presenting to senior leaders with strong communication skills
• Innovative mindset that looks to improve current capabilities and discover new ones
• Deeper knowledge of latest tools, techniques and trends in data analytics and machine learning
• Knowledge of financial services industry P&L drivers and assumptions
• Experience with segmentation methods such as decision tree analysis and clustering using SAS e-Miner or other tools.
• Ability to justify assumptions/inputs and explain financial models and recommend strategies to varied stakeholder group

Eligibility Criteria Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 4+ years of hands-on relevant analytics/data science experience, or in lieu of a degree 6+ years of relevant analytics/data science experience.

Work Timings: 2:00PM to 11:00PM IST This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be on any corrective action plan (First Formal/Final Formal, LPP)
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees can apply.

Grade/Level: 10 Job Family Group Data Analytics