AVP - Operations

Assistant Vice President Operations

Location: Ahmedabad, Gujarat
Work Model: Work from Office (WFO)
Working Hours: 9:30 AM 6:00 PM (Should be flexible as per business requirements)
Experience: 15+ Years
Leadership Experience: 8+ Years
Team Size: 100+ FTEs
Industry: Finance & Accounting Outsourcing / KPO / Shared Services

Job Summary

We are looking for an experienced Assistant Vice President – Operations to lead large-scale Finance & Accounting Operations and client delivery. The role requires a strong customer-service orientation, excellent written and verbal communication skills, strategic thinking, process orientation, problem-solving capabilities, and proven experience in managing large teams across multiple complex processes.

Role & responsibilities

Key Requirements

• 15+ years of overall professional experience, with at least 8+ years in a leadership/people management role.
• Proven experience in Operations Management and large-scale team leadership.
• Experience managing 100+ FTEs across multiple processes or functions.
• Strong expertise in Client Relationship Management, stakeholder management, and client escalation management.
• Extensive experience in Accounting & Financial Operations supporting US, UK, and Australian markets.
• Strong understanding of US GAAP and IFRS.
• Demonstrated experience establishing and managing governance frameworks, operational controls, KPI dashboards, MIS reporting, and Executive Business Reviews (EBRs).
• Strong background in Process Transformation, Continuous Improvement, Lean/Operational Excellence, and productivity improvement.
• Proven track record of building and implementing processes from scratch and scaling operations.
• Experience driving Automation and Digital Transformation across Finance & Accounting functions.
• Prior experience in a Shared Services, Outsourcing, BPO, KPO, or Finance & Accounting Operations environment.
• Strong commercial acumen with experience managing revenue, margins, productivity, and operational financial KPIs.
• Excellent communication, negotiation, decision-making, conflict management, and problem-solving skills.
• Strong customer-service orientation with the ability to manage senior client stakeholders.
• Graduate/Postgraduate qualification in Finance, Accounting, Business Administration, or a related discipline.
• CA qualification preferred.
• Candidates with experience in senior positions such as Senior Manager, AVP, VP, or equivalent will be preferred.

Software Expertise

• QuickBooks
• Sage
• Xero
• Overseas Accounting / Financial Management Platforms
• Advanced MS Excel and MIS/Reporting tools