AVP - KYC Operations Artificial Intelligence (AI) Lead

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Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, KYC Operations Artificial Intelligence (AI) Lead Hybrid (Internal Job Title: KYC Operations Sr. Analyst – C12 ) based in Mumbai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

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The  senior professional responsible for architecting, designing, and leading the development of innovative and scalable AI solutions. The overall objective is to leverage deep technical expertise and leadership skills to drive the execution of key AI initiatives and mentor other team members.

In this role, you’re expected to:

Architect, design, and lead the development of production-grade Generative AI applications and complex Agentic solutions. Define and drive technical strategy for AI projects, including making key decisions on architecture, frameworks, and tools. This includes evaluating different agentic architectures and evolving industry practices to select the optimal approach. Lead the design and implementation of agent training, performance measurement, correction, and feedback processes, and create/articulate new architectural options. Ensure solutions meet stringent compliance, security, and performance management standards. Mentor a team of junior and intermediate engineers and data scientists, training them in advanced Agentic solution development and software engineering best practices. Oversee project/program management using Agile processes, including planning and managing development timelines and deliverables. Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure: Bachelor's degree/University degree or equivalent experience 8-12 years of overall experience with a minimum of 2.5 years of experience in architecting and developing production-ready Gen AI RAG or Agent-based solutions. Expert-level understanding of Agentic solution design, including architecture selection, memory management, hallucination control, and reinforcement learning feedback loops. Strong experience in architecting and designing highly scalable, available, and performant technology solutions. Deep expertise in Agent training, performance measurement, and feedback processes. SAS, SQL, Tableau skills are plus Proven ability to mentor and lead technical teams. Strong exposure to program/project management, Agile methodologies, and planning development timelines. In-depth knowledge of compliance, security, and performance management in a production environment.

Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed.  Other job-related duties may be assigned as required.

#hybrid #LI-LG4

Job Family Group: Operations - Services

Job Family: Business KYC

Time Type: Full time

Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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