AVP - IT Infrastructure Admin & Support

Infrastructure Operations & Administration
• Manage day-to-day operations of enterprise IT infrastructure – Windows platform
• Administer and maintain Microsoft Windows Server environments, active directory, Linux virtual machines, VMware infrastructure, Hyper-Converged Infrastructure (HCI), and backup solutions.
• Manage user accounts, permissions, system access rights, and security configurations.
• Monitor infrastructure performance, capacity, availability, and service health to ensure optimal operation.
• Perform daily system checks, preventive maintenance, and infrastructure audits.
• Manage backups, disaster recovery processes, and system recovery procedures.
Virtualization & End-User Computing
• Administer VMware vSphere, ESXi hosts, vCenter, cluster environments, and virtual machine lifecycle management.
• Manage VMware Horizon View VDI environments, thin clients, and virtual desktop infrastructure.
• Execute host migrations, system upgrades, and infrastructure optimization initiatives.
• Ensure virtualization platforms remain secure, stable, and aligned with organizational standards.
Incident Management & Technical Support
• Provide Level-3 support for infrastructure-related incidents and escalations.
• Troubleshoot and resolve system performance issues, hardware failures, network connectivity issues, and application-related infrastructure problems.
• Coordinate with vendors, OEMs, and system integrators for issue resolution and support activities.
• Analyze system logs, reports, and monitoring tools to identify and proactively address operational risks.
Security & Compliance
• Develop, implement, and maintain infrastructure security standards, policies, procedures, and tools.
• Ensure operating systems, servers, and infrastructure components are patched and updated with the latest security releases.
• Perform vulnerability remediation and security hardening activities.
• Support audit requirements and ensure compliance with corporate security policies and regulatory standards.
Project Management
• Manage multiple infrastructure projects simultaneously, ensuring delivery within agreed timelines and budgets.
• Participate in infrastructure planning, design reviews, capacity forecasting, and technology refresh programs.
• Coordinate implementation, testing, migration, and production rollouts of infrastructure solutions.
• Ensure smooth handover of project deliverables into BAU support teams.
Documentation & Reporting
• Maintain IT operational procedures, administration manuals, configuration records, and technical documentation.
• Prepare regular reports on infrastructure performance, capacity, availability, incident trends, and project status.
• Develop and maintain standard operating procedures (SOPs) and operational runbooks.
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Required Qualifications
Education
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
Experience
• 8+ years of hands-on experience in enterprise infrastructure administration and support.
• Proven experience managing large-scale virtualized environments and enterprise server infrastructure.
• Experience in financial services, banking, or regulated industries will be an advantage.

Technical Skills
Core Technologies
• Microsoft Windows Server Administration
• Active Directory, DNS, DHCP, Group Policy
• VMware vSphere, ESXi, vCenter Administration
• VMware Horizon View VDI
• Hyper-Converged Infrastructure (HCI)
• Linux Server Administration
• SAN/NAS Storage Management
• Backup and Disaster Recovery Solutions
• Server Monitoring and Performance Management
Security
• Operating System Hardening
• Patch Management
• Identity and Access Management (IAM)
• Vulnerability Management
• Infrastructure Security Best Practices
Additional Preferred Skills
• PowerShell scripting and automation
• Cloud technologies (Azure/AWS)
• Microsoft SCCM / Intune
• Network troubleshooting fundamentals
• Project management methodologies
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