AVP - International Business Development (BPO/BPM)

AVP International Business Development (BPO/BPM)

Location: Gurugram / Noida (NCR)
Experience: 10 to 15 Years
CTC: 30 to 35 LPA
Industry: BPO / BPM / Call Centre / ITES

Job Summary

We are hiring an experienced AVP Business Development for an established, technology-enabled BPO/BPM organisation. The role will focus on driving international business growth, sourcing new BPO projects, acquiring enterprise clients, and expanding the organisation's global presence.

The ideal candidate must have a strong background in BPO/Call Centre business development, international client acquisition, and project sourcing, with a proven ability to generate business and close high-value deals.

Key Responsibilities

• Drive international business development across the US, UK, Middle East and APAC markets.
• Source new BPO/Call Centre projects and acquire international clients.
• Generate leads, identify business opportunities, and build a strong sales pipeline.
• Manage the complete sales cycle, including prospecting, client presentations, proposals, RFPs, pricing, negotiations and deal closure.
• Build relationships with CXOs, enterprise clients and key decision-makers.
• Identify opportunities for BPO, BPM, Contact Centre, Customer Experience (CX) and outsourcing services.
• Develop strategic partnerships and explore new market-entry opportunities.
• Coordinate with operations and solutions teams to develop client proposals and ensure smooth project transitions.
• Achieve revenue targets, maintain sales forecasts and report business development progress to senior management.
• Build and strengthen the international business development function.

Mandatory Requirements

• 10 to 15 years of experience in Business Development, International Sales or Enterprise Sales.
• Mandatory experience in BPO/Call Centre business development and BPO project sourcing.
• Proven track record of acquiring new clients and winning BPO/Contact Centre outsourcing projects.
• At least 56 years of experience in international business development or overseas markets.
• Experience in selling BPO/BPM, Contact Centre, Customer Experience or outsourcing services to international clients.
• Strong understanding of B2B sales, enterprise client acquisition, pricing, commercial negotiations and contract closure.
• Existing relationships with international clients, particularly in the US, UK or Middle East, will be an advantage.
• Excellent communication, presentation and negotiation skills.
• Willingness to travel internationally as required.
• MBA or equivalent qualification preferred.

Preferred Industry Experience

BPO, BPM, Call Centre, Contact Centre, ITES, Customer Experience (CX), KPO and Outsourcing Services.

Compensation

30–35 LPA, depending on experience and suitability.

Important Note for Applicants

Kindly refer to the job description carefully before applying. We are specifically looking for an AVP – Business Development professional with proven experience in BPO/Call Centre business development, particularly in sourcing and acquiring BPO projects from international clients.

Candidates with relevant experience in BPO project sourcing, international client acquisition and end-to-end business development are encouraged to apply. Prior BPO/Call Centre industry sales or business development experience is mandatory.