AVP - Health & Wellness Business Analyst

Role Summary/Purpose:

The AVP, H&W Business Analyst will directly contribute to the Health & Wellness strategic initiatives, by translating business needs into clear technical requirements, partnering with Data & Analytics and technology teams to deliver process improvements and automation, and enabling effective data visualization and reporting insights. T

Key Responsibilities:

• Apply Agile methodologies to support continuous delivery and iterative improvement.
• Elicit, analyze, and document business and technical requirements.
• Partner with the Product Owner to develop user stories and define reporting and process improvement capabilities for development teams.
• Use strong SQL skills to profile, query, and validate data; perform root-cause analysis for data issues; and support reporting/analytics development and reconciliation.
• Develop test scenarios and test scripts and participate in User Acceptance Testing (UAT).
• Create and maintain business and technical training materials (e.g., job aids, SOPs, communications).
• Design and implement process enhancements to improve efficiency and standardization (templates, workflows, QA methods, validation strategies, and documentation).
• Own the integrity and accuracy of the documentation repository, including current/future state process maps, use cases, and key decisions.
• Build strong working knowledge of the Care Credit and Enterprise Health Systems data and analytics foundation, including how data is used for reporting and operations.
• Support projects by clarifying requirements, helping set timelines, validating outcomes, tracking progress, and communicating updates to stakeholders.
• Assist in the development of dashboard communications and reporting artifacts.
• Maintain working knowledge of Care Credit data sources and definitions used for analytics and reporting.
• Lead analysts and/or initiatives as needed.

Required Skills/Knowledge:

• At least 3 years as Business Analyst, Project Manager or similar level role in Technology
• Self-starter with strong work ethic and ability to work independently.
• Strong project management skills with demonstrated ability to lead multiple initiatives.
• Excellent interpersonal skills with the ability to build relationships and influence across teams.
• Strategic, action-oriented thinker with strong problem-solving and decision-making skills.
• Collaborative skill set with demonstrated ability to influence outcomes in a cross-functional, matrixed organization.

Desired Skills/Knowledge:

• Experience using requirements tools such as Jira.
• Experience working with Agile teams (writing stories, managing sprints, translating business needs).
• Strong presentation and communication skills across multiple organizational levels.
• Experience with the CareCredit platform.
• Demonstrated curiosity and willingness to learn, question, and challenge the status quo
• Must be able to travel up to 10% of the time, as required.

Eligibility Criteria: