AVD Administrator

We are seeking an experienced Citrix and Azure Virtual Desktop (AVD) Administrator to support a large-scale enterprise End User Computing (EUC) environment. The role focuses on ensuring service stability, SLA adherence, optimal user experience, and operational excellence within a 24x7 managed services delivery model.

The core responsibilities for the job include the following:

Platform Administration:

• Administer and support Citrix CVAD / Citrix DaaS environments, including Delivery Controllers, StoreFront, and NetScaler (ADC) Gateway.
• Operate and maintain Microsoft Azure Virtual Desktop (AVD), including host pools, session hosts, and application groups.
• Manage FSLogix profile containers and golden image lifecycle (build, test, version, deploy).
• Ensure platform high availability, performance, and secure remote access in line with enterprise standards.

Incident, Problem, and Change Management:

• Provide L2 and L3 support for Citrix and AVD incidents, perform root cause analysis, and implement preventive actions.
• Participate in Change Advisory Board (CAB) reviews and execute changes following ITIL best practices.
• Maintain operational runbooks, SOPs, and knowledge-base articles.

Monitoring and User Experience:

• Monitor end-user experience metrics such as logon duration and session stability using Citrix Director, Azure Monitor, and Log Analytics.
• Proactively identify performance issues and drive improvements.

Automation and Cost Optimization:

• Develop PowerShell scripts to automate administrative tasks.
• Optimize Azure consumption through right-sizing, scaling schedules, and cost-control initiatives.

Governance and Compliance:

• Ensure adherence to security, audit, patching, and vulnerability remediation requirements.
• Maintain accurate platform documentation and configuration records.

Key Performance Indicators (KPIs):

• SLA adherence for incident response and resolution.
• Mean Time to Resolve (MTTR).
• End-user experience metrics (logon time, session stability).
• Change success rate.
• Automation and cloud cost optimization improvements.

Requirements:

• Bachelor's degree in computer science, information technology, or a related field.
• Technical Skills: Citrix CVAD / Citrix DaaS Administration, Citrix StoreFront, NetScaler (ADC), Azure Virtual Desktop (AVD), FSLogix Profile Management, Windows Server Administration, Windows 10/11 Multi-Session, Active Directory, Group Policy (GPO), DNS, PowerShell Scripting.
• Operational Skills: ITIL Processes (Incident, Problem, Change, Configuration Management), Citrix Director, Azure Monitor, Azure Log Analytics.
• Preferred Skills: Nerdio Manager for Enterprise, Microsoft Intune / Endpoint Management.
• Experience supporting large enterprise environments.

Preferred Certifications:

• Citrix Certified Associate - Virtualization (CCA-V).
• Microsoft Certified: Azure Administrator Associate (AZ-104).
• Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140).

Core Competencies:

• Customer-focused approach.
• Strong troubleshooting and analytical skills.
• Incident management and problem-solving expertise.
• Excellent verbal and written communication.
• Ability to work with global teams and stakeholders.