AVC:Virtual Acquisition Manager-CC-Acquisition

About Axis Virtual Centre:

Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience.

About the Role:

This role is integral to the Cards acquisition channel in AVC. The Virtual Acquisition Manager ensures a successful cards product journey for the customer digitally.

Key Responsibilities:

• Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customer's product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience
• Achieve the monthly assigned business metrics on number of successful VKYC completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards.
• Manage the Cards product acquisition thru leads from digital channel, delivering our prospective clients a superior customer experience. Acting as a single point of contact till the customer is on boarded.
• Effectively utilize all applications, tools, and databases used to process transparent end to-end client support. Proficient with systems related to Banking transactions and services.
• Strictly adhere to the internal control policies and ensure that the organization's activities are carried out in accordance with the set guidelines.

Qualifications:

• Graduate or Post graduate from a recognized institution.
• 2- 5 years relevant role/ BFSI sector.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

Skills

Refer to the Job Description