BENGALURU · FULLTIME
Avaya NICE CXone Developer
Infosys
Bengaluru · onsite · Posted 13d ago
Sourced from
Undisclosed1–2 yrsfulltimeBengaluru
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Section · 01
About this role
Job Description
We are seeking an experienced NICE CXone / Avaya IVR Developer with strong expertise in building, optimizing, and maintaining IVR workflows using NICE CXone and Avaya platforms. The ideal candidate will have hands-on experience in NICE CXone Studio scripting, REST APIs, and exposure to digital channels.
Responsibilities - Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms.
- Create, modify, and optimize NICE CXone Studio scripts to support various customer experience workflows.
- Integrate IVR flows with REST APIs for real-time data retrieval and system communication.
- Collaborate with business teams to understand requirements and translate them into scalable IVR solutions.
- Troubleshoot and resolve IVR, routing, or call flow issues proactively.
- Work closely with cross-functional teams including Operations, QA, Telecom, and Customer Experience.
- Provide documentation, version control, and technical support for all IVR-related deployments.
- Ensure solutions adhere to best practices related to performance, security, and compliance.
- Master of Engineering
- Master of Science
- Master of Technology
- Bachelor of Science
- Bachelor of Engineering
- Bachelor of Technology
- Technology->Network->Avaya
- Technology->Network-VoIP->Avaya-VoIP
- Technology->Communication->IVR/CCT->Avaya
Engineering Services
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Section · 02
Skills
QACustomer ExperienceScriptingTechnical Supportworkflowsdata retrievalapisCall FlowVOIPoperationscomplianceTelecomGIT
Section · Company
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
Industries
IT Services & ConsultingConsulting
Employee ratings
48,765 reviews
3.5/ 5
Culture
3.6
Career growth
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Work-life
3.6
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