Avaya NICE CXone Developer
Infosys · Bengaluru · onsite · Posted 44d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Educational Requirements
Bachelor of Engineering, Bachelor Of Technology, Bachelor Of Science, Master Of Engineering, Master Of Technology, Master Of Science
Service Line
Engineering Services
Responsibilities
- Design, develop, and maintain IVR applications using Avaya and NICE CXone platforms.
- Create, modify, and optimize NICE CXone Studio scripts to support various customer experience workflows.
- Integrate IVR flows with REST APIs for real-time data retrieval and system communication.
- Collaborate with business teams to understand requirements and translate them into scalable IVR solutions.
- Troubleshoot and resolve IVR, routing, or call flow issues proactively.
- Work closely with cross-functional teams including Operations, QA, Telecom, and Customer Experience.
- Provide documentation, version control, and technical support for all IVR-related deployments.
- Ensure solutions adhere to best practices related to performance, security, and compliance.
Preferred Skills:
- Technology->Network->Avaya
- Technology->Network-VoIP->Avaya-VoIP
Generic Skills:
- Technology->Communication->IVR/CCT->Avaya
Sourced from naukri
Skills
CMSverintavaya pbxh323IEXWorkforce ManagementWFMrtaSIPVoice GatewaysCUCMavaya cmsIP Telephonymedia gatewayaesavayapbxComputer NetworksVOIPavaya communication managerGenesys
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
Industries
IT Services & ConsultingConsulting
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