AV/VC Onsite Support Technician L1

Milestone Technologies is seeking an Onsite AV/VC Event Technician experienced with audio-video, video conferencing, event coordination, and troubleshooting. You will provide onsite AV event support and assist the client alongside partner teams to ensure successful events. Additional duties often include creating support documentation, remediating live event issues, and providing direct training to clients event organizers. The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

- Provide AV event support
- Create supporting documentation
- Remediate live event issues
- Additional duties as needed

Qualifications Experience

• 5-7 years of relevant work experience in corporate live events, conference center operations, or executive A/V support.
• High School Diploma or GED required; Bachelors degree preferred.
• A career path that demonstrates increasing levels of responsibility and proven success in delivering measurable results.

Core Competencies Soft Skills

• Fluent in English with strong verbal and written communication skills.
• Customer-obsessed mindset with a demonstrated ability to work well in a team and provide superior service to clients.
• Experience working in a fast-paced and highly cross-functional organization.
• Ability to keep a flexible schedule to accommodate night/weekend events.
• Ability to travel between sites/offices if needed (based on request and requirement)

Technical Proficiency

• IT OS: Knowledge of Android, Chrome, iOS, Mac, Windows, and Linux.
• A/V Engineering: Excellent understanding of signal flow in audio/video installations and advanced troubleshooting.
• Networking: Understanding of WiFi, VLANs, ISPs, etc., as they pertain to A/V deployments.

- - Tools: Proficiency with helpdesk ticketing software, Google Workspace, and A/V production/post-production workflows.