AV Support Lead - No . 1 AV Integrator
All Wave AV Systems · Chennai · onsite · Posted 51d ago
Undisclosed5–10 yrsfulltimeSourced from
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About this role
- AV Support Lead
AV Support Lead
AV Support Lead
Allwave is looking for an AV Collaboration Services Team Lead to manage day-to-day AV support and service operations across Bengaluru, Chennai, and Gurugram. The role involves providing onsite AV support, coordinating services, managing client communication, handling escalations and reports, and ensuring smooth service delivery and customer satisfaction.
Key responsibilities
- Provide advanced technical support for Microsoft Teams Rooms, Zoom
- Rooms, digital signage, conferencing, and collaboration technologies.
- Coordinate daily service activities across all India support locations.
- Manage escalations, major incidents, and customer communications.
- Lead service review meetings and governance discussions.
- Develop and deliver service performance reporting and operational metrics.
- Coordinate vendor management activities and OEM escalations.
- Support root cause analysis, problem management, and continual improvement initiatives.
- Oversee critical spare management and inventory governance.
- Support executive meetings, town halls, webcast events, and other high- profile business activities.
- Coordinate backup resource planning and business continuity activities.
Desired Qualifications
- 5+ years of AV support experience
- Hands-on experience with Microsoft Teams Rooms
- Hands-on experience with Zoom Rooms
- Digital signage experience
- Experience with ServiceNow or other ITSM platforms
- Strong customer-facing communication skills
- Experience supporting executive-level environments
- ITIL Foundation certification preferred
- AVIXA CTS, CTS-I, CTS-D, or equivalent certification preferred
1
Bangalore, Chennai, Gurugram
Full Time
5+ Years into IT/AV
9 AM to 6 PM
Weekly 5 Days (Mon to Fri)
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Video ConferencingTechnical SupportProblem managementbusiness continuityPDFRoot Cause AnalysisSupport LeadoperationsMicrosoftService Operations
About All Wave AV Systems
All Wave AV Systems
Emerging Technologies
51-200
employees
2000
26 years old
Mumbai, Maharashtra
India
₹4.1L PA avg
Avg at All Wave AV Systems
About
All Wave AV Systems specializes in high-quality audio-visual and unified communications solutions, enhancing workspace efficiency for global enterprises.
Industries
AudioInformation Technology
Employee ratings
10 reviews
3.0/ 5
Culture
2.9
Career growth
3.1
Work-life
2.9
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