AV Support Engineer

The AV Support Engineer is responsible for the setup, Projects, operation, troubleshooting, and maintenance of Audio-Visual systems across meeting rooms, conference spaces, boardrooms, and event areas. The role requires hands-on technical expertise, strong communication skills, and the ability to coordinate with internal teams and vendors to ensure seamless AV operations.

Responsibilities:

• Provide day-to-day support for AV systems, including video conferencing, projectors, microphones, displays, speakers, control systems, and scheduling panels.
• Operate and support Microsoft Teams Rooms, Zoom Rooms, and other conferencing platforms.
• Perform routine health checks and preventative maintenance of AV infrastructure.
• Support live events, town halls, and hybrid meetings, ensuring high-quality AV delivery.
• Maintain inventory of AV equipment and coordinate repairs/replacements with vendors.
• Escalate and follow up on issues with OEMs or service providers.
• Log incidents, requests, and resolutions in the IT service management platform.
• Support AV integrations with meeting room booking systems and digital signage.
• Ability to troubleshoot audio, video, and network-related AV issues independently.
• Coordination with facility, IT, and vendor teams for AV installations and upgrades.
• Capability to train and mentor junior AV staff.

Requirements:

• Basic understanding of AV components (displays, projectors, HDMI extenders, etc. ).
• Familiarity with Microsoft Teams Rooms or Zoom Room setup and operation.
• Hands-on experience supporting day-to-day AV needs in meeting rooms.
• Ability to follow standard operating procedures and escalate issues appropriately.
• Eagerness to learn AV standards and build technical expertise.
• Good communication and customer-facing skills.
• Strong knowledge of AV infrastructure and control systems (e. g., Crestron, Extron, AMX).
• Experience with AV over IP solutions and structured cabling.
• Proficiency in supporting events, including multi-room setups and live streaming.
• Deep understanding of AV system architecture and integration.
• Experience in AV project planning, deployment, and vendor management.
• Ability to manage large-scale AV infrastructure including digital signage, control systems, and centralised monitoring.
• Strong experience supporting executive-level meetings and global broadcasts.
• Develop and implement SOPs, process improvements, and documentation.
• Lead AV-related initiatives and provide input for budgeting and lifecycle planning.