Av Support Engineer

Role & responsibilities

Objective / Purpose of duty:

To shoulder responsibility of TSS in areas of AV/VC/WebEx operations / client handling

Experience:

• Minimum 2 years experience in VC-AV solutions, network management, and IT security management.

Knowledge, Skills, and Abilities:

• Strong understanding of audio signal flow, gain staging, and video formats/resolutions.
• Knowledge of ITIL framework.
• Technical ability for 1st-level monitoring, basic fault finding, and fault escalation.
• Good understanding of incident management activities.
• Ability to follow documented operational processes.
• Experience with ticket management and change request systems.
• Experience liaising with carriers and vendors for fault resolution.
• Knowledge of Cisco AV/WebEx (added advantage).
• Must have a pleasing personality with effective spoken and written communication in English and strong documentation skills.
• Must be a good team player.
• Excellent troubleshooting and communication skills.
• Ability to work under pressure and adapt to fast-paced environments.
• Good interpersonal skills.

Key Responsibilities:

• Install, configure, and operate audio and video equipment (mixers, microphones, speakers, cameras, switchers, projectors).
• Manage AV systems for live events, webinars, video conferences, and studio productions.
• Troubleshoot technical issues in real-time to ensure seamless AV performance.
• Collaborate with production teams to design and implement AV solutions tailored to project needs.
• Maintain and upgrade AV hardware and software systems.
• Document AV setups, workflows, and maintenance schedules.
• Stay current with emerging AV technologies and industry trends.

Qualification: BE/B. TECH/ Diploma in IT

Desired Experience:

Hands on experience with VC/AV is necessary with minimum 2 years of relevant experience.

Knowledge on Cisco WebEx will be added advantage

(working hours general shift but need basis should be available as required)

Preferred candidate profile

Perks and benefits