Automation Tools SME

Role - Automation Tools SME

Years of Experience - 8 to 12 years

Location - Bangalore

• 
  Key Responsibilities

:Key Responsibilitie

sEUC Tools Architecture & Strateg

• yOwn the architecture, standards, and technical roadmap for EUC tool
• sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principles
• .Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and security

.
Nexthink Digital Employee Experience (Primary Responsibilit

• y)Design and operate Nexthink architecture (Collectors, Engines, Portal, Campaigns
• ).Create real‑time dashboards and experience scores to monito
• r:Endpoint performan
• ceLogin and application experien
• ceStability issues impacting production and engineering use
• rsDevelop Nexthink campaigns fo
• r:Proactive remediati
• onAutomated fix
• esUser engagement and notificatio
• nsIntegrate Nexthink with ITSM platforms (ServiceNow or equivalent

).
BeyondTrust / Bomgar Secure Remote Supp

• ortImplement and manage BeyondTrust (Bomgar) for secure remote support at sit
• es.Configu
• re:Secure session access (attended/unattend
• ed)Jump clie
• ntsCredential inject
• ionSession recording and audit l
• ogsEnable secure vendor and third‑party access in compliance with security polici

es.
Proactive, Preventive & Automation‑First Operat

• ionsDrive shift‑left operations and preventive maintenance mod
• els.Leverage EUC telemetry and automation
• to:Reduce incident vol
• umesImprove Mean Time to Resolution (M
• TTR)Improve Service Desk effici
• encyPartner with Service Desk and Field Support teams to expand self‑healing capabilit

ies.
Integration with EUC & Security Ecos

• ystemIntegrate EUC tools
• with:Intune / SCCM / Co‑Manag
• ementMicrosoft Defender / EDR plat
• formsEntra ID (Azur
• e AD)AVD / VDI where appli
• cableEnsure alignment with Zero Trust security architec

ture.
Governance, Risk & Comp

• lianceEnsure adheren
• ce to:internal security and IT po
• liciesData privacy and audit requir
• ementsMaintain logs, reports, and evidence for audits and compliance re
• views.Participate in risk assessments and control validation related to EUC

tools.
Vendor, Stakeholder & Knowledge Man

• agementAct as technical interface to tool v
• endors.Support license optimization, renewals, and cost gove
• rnance.Create and ma
• intain:Architecture do
• cumentsSOPs / r
• unbooksKT and reverse‑KT ma
• terialsEnsure tool knowledge is industrialized and not person‑dep

endent.
Mandatory Technica

• l SkillsNexthink (Experience Scoring, Campaigns, Dashboards, Integ
• rations)BeyondTrust / Bomgar (Remote Support, Privileged Remote
• Access)Windows Endpoints (Windows 10 / Win
• dows 11)ITSM integration (ServiceNow or equ
• ivalent)Strong troubleshooting and analytica

l skills
Preferred / Good‑to‑Ha

• ve SkillsMicrosoft Intune, SCCM, Co‑M
• anagementDigital Experience Monitoring (DEM / D
• EX tools)PowerShell and automation
• scriptingEndpoint Security (Defen
• der, EDR)Manufacturing / Factory IT
• exposureMicrosoft 365 and Entra ID in