Automation Support Engineer (AI-Assisted)
SS&C Technologies · Hyderabad · onsite · Posted 44d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
SSC is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SSC is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the worlds largest companies to small and mid-market firms, rely on SSC for expertise, scale, and technology.
Job Description
Key Responsibilities
RPA Application Production Support
- Investigate incidents and failures using logs, control room data, process design artefacts, and runtime behaviour.
- Triage incoming issues quickly and accurately, distinguishing process defects from environment, infrastructure, or data-related root causes.
- Identify root causes and implement fixes for bugs, configuration issues, and minor enhancements.
- Act as a single point of accountability for assigned automations or business areas.
AI-Assisted Development, Testing Issue Resolution
- Use modern AI coding assistants, LLM APIs, or open-source AI frameworks to accelerate investigation, build and maintain automation workflows, and support agentic processes.
- Use AI-assisted testing tools to support test case, scenario, and regression coverage generation, reducing regression risk on changes.
- Critically evaluate AI-generated outputs to ensure quality and accuracy before acting on them.
- Apply awareness of core prompting techniques (Few-Shot, Chain-of-Thought, Retrieval-Augmented Generation) at a level appropriate to support and triage work.
Minor Development Change Delivery
- Design, build, test, and deploy changes to existing automations in line with Blueprism best practices.
- Apply understanding of work queue concepts (Work HQ), transactional priority tagging, and exception-handling logic when supporting high-throughput processes.
- Coordinate low-risk changes through appropriate change control, release, and communication processes.
- Work with developers in diagnosing issues and improving development quality.
Incident, Problem Triage Management
- Manage incidents and defects through to resolution, remaining calm and methodical during high-severity.
- Balance support priorities and delivery constraints, managing expectations across stakeholders.
- Contribute to problem management by identifying recurring issues and driving durable fixes to reduce repeat incidents.
Stakeholder Management Communication
- Communicate clearly with operational stakeholders during incidents, including impact, workaround, and resolution.
- Act as a single point of accountability for assigned automations or business areas.
- Build strong relationships across Operations, Technology, Risk, and Business functions.
- Manage upward and laterally - keeping leadership and peer teams appropriately informed, and escalating at the right time with the right context.
Governance, Trust Knowledge Sharing
- Ensure AI and automation components comply with enterprise-grade security, data privacy, and ethical AI guardrails.
- Apply awareness of Responsible AI principles, model limitations, and governance practices.
- Create and maintain support documentation, runbooks, and troubleshooting guides.
- Promote consistent investigation approaches, quality standards, and AI-assisted ways of working within the Support team.
Required Skills Experience
Essential
- Production support experience within enterprise environments.
- Experience in environments where delivery and maintenance responsibilities are merged - e.g. CoE, DevOps, or Full Stack teams.
- Strong understanding of infrastructure concepts (servers, services, access, networking fundamentals).
- Hands-on exposure to modern AI coding assistants, LLM APIs, or open-source AI frameworks.
- Familiarity with Playwright (web automation/testing) and FlaUI or similar accessibility-based frameworks (desktop).
- Awareness of prompt engineering techniques and how text-based AI models operate.
- Ability to work calmly and methodically during high-severity incidents.
- Excellent stakeholder communication and coordination skills.
- Strong sense of accountability and service ownership.
- Demonstrated ability to work autonomously, make sound and timely decisions, and escalate appropriately.
Desirable
- Exposure to AI agents/Digital Workers and cloud-based AI ecosystems (e.g. AWS Bedrock, Azure OpenAI, Google Vertex AI)
- Experience with Blue Prism Enterprise (v7.x preferred), with a preference for backend/API and Control Room over legacy client-side development.
- Experience working with SQL Server in a support or troubleshooting capacity.
- Financial services or regulated environment experience.
- Foundational Blue Prism certifications.
Unless explicitly requested or approached by SSC Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SSC Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationDevopsBedrockblue prismapisai modelsdata privacyaws bedrockai frameworksamazon web servicesclassificationChange ControlEthical AiAzure OpenAIApplication Production SupportcloudFull StackFinancial ServicesMicrosoft AzureArtificial Intelligence
About SS&C TECHNOLOGIES
SS&C Technologies
IT Services & Consulting
7.5k+
employees
1986
40 years old
Hyderabad / Secunderabad, Telangana
India
About
SS&C Technologies is one of the leading cloud-based providers of financial services technology solutions.
Industries
IT Services & ConsultingFinancial ServicesInternet
Employee ratings
1,769 reviews
3.2/ 5
Culture
3.0
Career growth
2.7
Work-life
3.0
Employees rate it well for
Work Life Balance339Salary260Senior Management222Work Culture177Learning147
Find them on