Automation Solution Architect

Must have:

• Analytical skills to slice and dice the data and identify the automation opportunity across Service Desk, End User Computing, Hybrid Infra Operations
• Deep understanding of Conversational AI Solutions, Gen AI solutions
• Deep understanding of DEX tools
• Deep understanding of AIOps solutions
• Deep understanding of Agentic AI framework and Agentic AI platform
• Deep understanding of LLM, RAG and integration architecture

Good Communication and Presentation Skills

Responsibility

1- Solution Architect to draft robust automation solution for the customer to understand the pain area and problem statement shared by the customer.

2- Work with multiple stakeholders to draft the holistic proposal

3- Present and defend the solution to customer stakeholders

4- Excellent presentation skills & ability to articulate automation solutions & technical topics in IT Operation Automation area understood by various levels of customer