Automation Engineer Senior Associate

Summary

Senior individual contributor responsible for building and operating automation that reduces manual effort in GT application support. Focuses on ticket triage enrichment, monitoring enhancements, scripted remediation, and self-service workflows across GTs business application portfolio.

Responsibilities

• Build automation to reduce incident volume and improve MTTR across GT applications

• Develop scripts and runbooks for auto-triage, auto-remediation, and guided recovery

• Integrate automation with ServiceNow workflows (routing, enrichment, approvals, notifications)

• Enhance monitoring and alerting (signal quality, deduplication, actionable alerts)

• Create reusable tooling for log collection, health checks, and environment validation

• Partner with App Support/System Engineers to convert repeat issues into automations

• Maintain documentation, operational procedures, and automation KPIs

• Participate in shift/on-call support for automation failures and critical incidents

Skills

Strong scripting: Python and/or PowerShell (production use)

Practical knowledge of IT operations + application support

Experience integrating with ServiceNow (APIs, workflows, or automation patterns)

Monitoring/observability fundamentals (alerts, logs, dashboards)

API usage (REST), JSON, authentication basics

Troubleshooting mindset: logs, root cause patterns, safe rollback/remediation

Nice to Have

Experience with Splunk / Dynatrace / New Relic (or equivalent)

RPA or workflow automation tooling exposure

CI/CD basics (Git, pipelines, release validation scripts)

Grant Thornton INDUS (Full-Time Employee) Benefits:

• Insurance: Group Health, Accidental, and Term Life Insurance for employees (and dependents as applicable).
• Wellness: Employee Assistance Program, Corporate Health Plans, Gym (Bangalore), Wellness Webinars, Health months.
• Work-Life Balance: Hybrid work model, flexible work options for returning mothers.
• Parental Support: Maternity/Paternity leave, daycare facilities, flexible work arrangements.
• Mobility: Secondment opportunities, relocation benefits, internal job postings.
• Retirement: Provident Fund, Gratuity, Leave Encashment, National Pension Scheme.
• Additional Benefits: Women’s security (night transport), home office setup allowance, certification reimbursements, meal cards, appreciation holidays, service awards.
• Learning: Multi-channel In-house learning platform, LinkedIn Learning, certification programs.Role & responsibilities