Audit Support Specialist

Job Summary

Looking for a role where organization, problem-solving, and communication make a direct impact.

We're hiring a part-time Audit Support Specialist to help keep premium audits moving forward by supporting auditors, managing inventory, and coordinating with internal teams and insurance carriers.

This is a part-time remote position working approximately 25 hours per week during normal business hours, with some flexibility based on business needs.

Responsibilities

• Manage audit inventory by assigning audits to physical auditors based on regional needs, availability, workload, and skill level.
• Monitor audits from assignment through billing, proactively identifying delays or roadblocks and partnering with auditors to keep work moving toward completion.
• Serve as a primary point of contact for auditors by responding to questions, assisting with billing or audit-related issues, and coordinating with carrier contacts and internal teams when additional support is needed.
• Prepare and distribute weekly and monthly reports, including inventory aging, hours billed, return rates, turnaround times, and other audit progress metrics.
• Review audit inventory and capacity, coordinate audit reallocations or virtual audit approvals, and partner with leadership to address scheduling or workload needs.
• Maintain regular communication with assigned auditors, provide timely updates and reports, and help reinforce department goals, expectations, and processes.
• Review and approve auditor timesheets and requests while supporting internal documentation and compliance requirements.
• Partner with Audit Leadership and the Audit Support Team to identify trends, resolve issues, share knowledge, and continuously improve workflows and processes.

What you need to be successful

• High School Diploma or GED.
• 3-5 years of experience in customer service, operations, or administrative roles.
• Premium audit experience and/or experience in insurance operations or accounting is preferred.
• Strong organizational and time-management skills with the ability to balance competing priorities and meet deadlines.
• Excellent written and verbal communication skills with the ability to build productive working relationships across remote teams.
• Proficiency with Microsoft Excel and Microsoft Office applications; experience with NEXUS and DOMO reporting is preferred.
• Strong problem-solving skills with the ability to identify issues, take initiative, and work independently.
• A detail-oriented and accountable approach with a focus on accuracy, productivity, and timely follow-through.
• Ability to remain accessible and responsive while effectively supporting auditors and internal stakeholders in a remote work environment.