Atlassian Engineer (Contract)

We are looking for a hands-on Atlassian Product Support Specialist to administer, configure, and continuously improve our Atlassian toolset (Jira, Confluence, Jira Service Management, Bitbucket, and related apps). This is not a purely reactive help-desk role you'll be embedded in project work, building workflows, automations, and integrations that directly support engineering, product, and business teams. The ideal candidate is comfortable both troubleshooting a user's ticket and architecting a new Jira project structure from scratch.

What You'll Do

• Provide day-to-day administration and support for Jira, Confluence, Jira Service Management, and Bitbucket (Cloud and/or Data Center)
• Design, build, and maintain Jira projects, workflows, screens, permission schemes, and custom fields to match team processes
• Configure and optimize Confluence spaces, page templates, and permissions for cross-functional collaboration
• Build and maintain automation rules (Jira Automation, ScriptRunner, or similar) to reduce manual work
• Partner directly with project teams to gather requirements and implement Atlassian-based solutions for new initiatives (e.g., new department onboarding, workflow redesigns, tool migrations)
• Evaluate, install, and configure Atlassian Marketplace apps/plugins; manage licensing and upgrades
• Support integrations between Atlassian tools and other systems (e.g., Slack, ServiceNow, GitHub, CI/CD pipelines, SSO/SAML)
• Troubleshoot and resolve technical issues, permission problems, and performance concerns across the Atlassian suite
• Maintain data hygiene, governance standards, and documentation for configurations, schemes, and processes
• Lead or support migrations (e.g., Server to Cloud/Data Center, project restructuring, instance consolidations)
• Train end users and create self-service documentation/onboarding materials
• Monitor system health, licensing compliance, and security best practices

Required:

• 3+ years of hands-on Atlassian administration experience (Jira, Confluence required; JSM and/or Bitbucket a plus)
• Demonstrated experience configuring workflows, schemes, custom fields, and automation rules not just using the tools as an end user
• Experience working directly on project implementations (new project setups, migrations, integrations), not just ticket-based support
• Solid understanding of Jira permission/security models and Confluence space administration
• Familiarity with Atlassian Marketplace apps and evaluating/installing third-party plugins
• Strong troubleshooting skills and ability to translate business requirements into tool configurations
• Excellent communication skills — able to work directly with stakeholders across technical and non-technical teams

Preferred:

• Experience with ScriptRunner, Jira Query Language (JQL), and REST API scripting
• Experience with Atlassian Cloud-to-Data Center (or vice versa) migrations
• Familiarity with ITSM/ITIL practices (especially if supporting Jira Service Management)
• Experience integrating Atlassian tools with CI/CD pipelines, Slack, SSO providers, or other enterprise systems
• Atlassian certifications (e.g., ACP-100, ACP-120, ACP-620)
• Basic scripting/programming skills (Groovy, Python, or JavaScript)