Atlassian Administrator

Job Description: Atlassian Administrator + PMO

Experience: 7 - 8 years
Role: Atlassian Administrator / PMO Specialist
Industry: Financial Services / Banking
Primary Tools: Jira Cloud, Confluence

Role Overview

We are looking for an experienced Atlassian Administrator + PMO professional with strong hands-on expertise in Jira Cloud and Confluence, combined with practical experience in project governance, planning, RAID management, management reporting, and governance forums.

The ideal candidate will bring 7 - 8 years of overall experience, including a minimum of 5 years dedicated to Atlassian products, and should have prior exposure to Financial Services / Banking environments.

Key Responsibilities

Atlassian Administration

• Administer, configure, and support Jira Cloud across projects and user groups.
• Configure and maintain Jira projects, workflows, issue types, screens, fields, permissions, notification schemes, dashboards, filters, and reporting.
• Administer and maintain Confluence, including spaces, permissions, page structures, templates, and integration with Jira.
• Support project teams in establishing effective Jira and Confluence usage aligned to delivery and governance requirements.
• Develop and maintain Jira dashboards and management reporting covering project status, milestones, risks, issues, dependencies, and delivery metrics.
• Manage user access, roles, permission structures, and general platform governance.
• Troubleshoot Jira/Confluence configuration and access issues and coordinate resolution where required.
• Drive standardisation and adoption of Atlassian tools across project and PMO teams.

PMO & Governance

• Manage and maintain RAID logs, including Risks, Assumptions, Issues, and Dependencies.
• Support integrated project planning, milestone tracking, deliverable tracking, and dependency management.
• Prepare weekly/monthly project status reports, management dashboards, and governance packs.
• Coordinate and support SteerCo, OpCo, and other governance meetings, including:
• Agenda preparation
• Governance packs
• Meeting coordination
• Minutes and decisions
• Action tracking and follow-ups
• Monitor key project milestones, risks, issues, dependencies, and actions, escalating exceptions appropriately.
• Establish and maintain PMO governance standards, templates, reporting cadence, and project documentation.
• Work closely with project/programme managers and business stakeholders to maintain accurate delivery information.
• Leverage Jira and Confluence as core PMO enablers, reducing manual reporting and creating consistent project governance.

Mandatory Skills & Experience

• 78 years of relevant professional experience.
• Minimum 5–6 years of hands-on Atlassian experience.
• Strong hands-on administration experience with Jira Cloud is mandatory.
• Experience limited to Jira Data Center/Server without Jira Cloud exposure will not be sufficient.
• Strong working knowledge of Confluence.
• Demonstrable experience configuring Jira workflows, permissions, dashboards, filters, custom fields, and reporting.
• Practical PMO experience covering:
• RAID management
• Project/programme planning
• Management reporting
• Governance
• SteerCo / OpCo support
• Action and decision tracking
• Milestone and dependency management
• Strong stakeholder management and communication skills.
• Experience working within Financial Services / Banking environments.

Preferred Experience

• Experience supporting large-scale banking transformation, operations, technology, regulatory, or change programmes.
• Experience translating PMO/governance requirements into Jira workflows, dashboards, and reporting structures.
• Exposure to Agile, Waterfall, or hybrid delivery methodologies.
• Experience working with senior stakeholders and preparing materials for executive-level governance forums.