Atlassian Administrator

Job: Atlassian Administrator

Experience: 4+ years

Location: Pune

Mode: Hybrid (3 days)

Apply - Immediate joiners only

do not apply if already in process with New Vision.

RESPONSIBILITIES

• Administer and configure Atlassian products such as Jira, Confluence, and Jira Service Management to ensure stable, high-performing environments for customers
• Lead and execute Atlassian migration projects, including Server-to-Cloud, Data Center-to-Cloud, and Cloud-to-Cloud, delivering reliable and secure transitions
• Own day-to-day operational support and system administration activities, resolving incidents, requests, and technical issues in collaboration with internal teams and client stakeholders
• Optimize Atlassian solutions by configuring workflows, permissions, automation, and performance improvements aligned with customer needs
• Work closely with customers to gather requirements, propose best-fit Atlassian solutions, and implement enhancements that support business goals
• Manage and integrate third-party add-ons, including ScriptRunner, xRay, Zephyr, PowerBI, eazyBI and develop custom solutions using Groovy where needed.
• Conduct user trainings, create guidelines, and provide consultancy to help customers effectively adopt and use Atlassian tools
• Participate in system upgrades and continuous improvement initiatives, contributing to process optimization and customer success

REQUIREMENTS

• At least 5 years of hands-on experience in Atlassian administration, including Jira, Confluence, and Jira Service Management
• Practical experience with Atlassian cloud migrations from Server or Data Center environments
• Knowledge of ITIL processes and ITSM principles with a solid theoretical foundation
• Experience with ScriptRunner and Groovy for customization and automation
• Background in customer support or system administration within complex IT environments
• Working with: ServiceNow, Planview, MS Azure will be a plus
• Ability to lead or coordinate team efforts and take ownership of technical outcomes
• Strong analytical and problem-solving skills with a proactive, solution-oriented mindset
• Upper-intermediate or higher level of English for effective communication with international clients and teams
• Team-oriented approach with the ability to collaborate effectively in distributed environments