At Your Service Executive

Answer, record, and process all guest calls, requests, questions, or concerns. Contact the appropriate individual or department to resolve guest calls, requests, or problems. Follow up and ensure that any outstanding requests are resolved. Advise guests of any messages received. Verify and adjust billing. Operate the telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, and take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to the internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person-to-person calls. Log guest requests, incidents, adjustments, and comment cards into the computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating, and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; and thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using appropriate etiquette. Develop and maintain positive working relationships and support the team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers and POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.