Ast. Manager Reg. Process Engg & Productivity, BRO

Ast. Manager – Reg. Process Engg & Productivity

Job Title

Assistant Manager – Regional Process Engineering & Productivity Function

Operations Reports To

Manager – Regional Process Engineering & Productivity Location

Region Travel Required

The Assistant Manager – Regional Process Engineering & Productivity supports the execution of process engineering, productivity improvement, and standardization initiatives across regional operations. The role is execution-focused and works closely with operations teams to implement defined process improvements, productivity enhancements, and safety initiatives across hubs, delivery centers, and surface-linked operations. Job Purpose:

To support regional operations by executing process engineering initiatives that improve productivity, service quality, safety, and operational consistency, using structured industrial engineering and data-driven improvement approaches. Key Roles & Responsibilities:

Process Mapping & Standardization

• Support end-to-end process mapping across regional operational activities including first-mile, hub, surface interface, and last-mile operations.
• Assist in documenting and updating Standard Operating Procedures (SOPs) to ensure process uniformity across locations.
• Support identification of inefficiencies, rework, and non-value-added activities through structured observation and data collection.
  
  

Productivity & Workflow Optimization

• Assist in conducting time and motion studies to improve throughput and reduce handling time.
• Support implementation of optimized workflows, layouts, and manpower deployment models.
• Track productivity metrics at site level and support improvement initiatives.
  
  

Ergonomics, Safety & Service Quality

• Support ergonomic assessments and implementation of safer work practices across operational sites.
• Assist in safety audits, risk identification, and closure of corrective actions.
• Ensure process improvements are aligned to service quality, shipment integrity, and TAT requirements.
  
  

Cost Efficiency & Resource Optimization

• Support identification of cost-reduction opportunities through process simplification and productivity improvement.
• Assist in tracking benefits realization from implemented process changes.
• Support data collection for cost-to-serve and efficiency analysis.
  
  

Technology & Automation Enablement

• Support rollout and adoption of process improvement tools, automation aids, and digital solutions.
• Coordinate with IT, vendors, and operations teams during pilots and deployments.
• Assist in monitoring adoption effectiveness at site level.
  
  

Performance Monitoring & Governance

• Collect and maintain operational data related to productivity, efficiency, and safety.
• Support preparation of MIS, dashboards, and reports for regional reviews.
• Escalate deviations, execution gaps, and risks to the Manager for corrective action.
  
  

Capability Building & Stakeholder Engagement

• Support training and awareness sessions on SOPs, productivity tools, and process changes.
• Act as a process support resource for site operations teams.
• Coordinate with cross-functional stakeholders for smooth execution of improvement initiatives.
  
  

Qualifications & Experience:

Education

• Essential: Bachelor's degree in Industrial Engineering, Mechanical Engineering, Operations, Logistics, or Supply Chain Management.
• Preferred: Postgraduate qualification or diploma in Operations, Industrial Engineering, or Logistics.
  
  

Experience

• 5–7 years of experience in process engineering, productivity improvement, operations excellence, or similar roles.
• Exposure to express logistics, courier, e-commerce, or other high-volume, service-driven operational environments preferred.
• Hands-on experience supporting time & motion studies, SOP execution, and site-level productivity initiatives. Skills & Capabilities:
  
  

Core Technical Skills

• Process documentation and SOP execution
• Productivity and time-motion analysis support
• Operational data analysis and MIS
• Site-level process implementation and follow-through
  
  

Behavioural Competencies

• Strong execution discipline and attention to detail
• Analytical and problem-solving mindset
• Effective coordination with site and regional teams
• Ability to work in field-intensive, fast-paced environments
• Clear communication and structured reporting Key Performance Indicators:
  
  

Sr. No. KRAs KPIs

• Process Execution
  
  

Timely implementation of defined process improvements

• Productivity Improvement
  
  

Measurable productivity gains at site level

• SOP Compliance
  
  

Adoption and adherence to standardized processes

• Safety & Ergonomics
  
  

Reduction in process-related safety deviations

• Data Accuracy
  
  

Accuracy and timeliness of productivity and process MIS

• Capability Enablement
  
  

Training coverage and on-ground adoption