Asst. Manager Operations & Client Relationship
Globosoft Solutions · Not specified · onsite · Posted 51d ago
About a minute. You'll make an account on the way through.
About this role
We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.
- Proven experience as a Client Relations Manager or Relationship Manager
- Proven track record of meeting and exceeding targets.
- Background in customer service; industry knowledge is a plus.
- Experience tracking relevant KPIs.
- Proficient in MS Office, with working knowledge of CRM platforms.
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- BSc/BA in Business Administration, Marketing or a related field
- Build relationships with key employees among customers
- Create plans to address clients business needs.
- Advise clients on creating profitable processes.
- Schedule regular meetings with customers to ensure they are satisfied.
- Act as point of contact for complaints and escalate issues as appropriate.
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About Globosoft Solutions
Globosoft Solutions
11-50
employees
2010
16 years old
Kochi, Kerala
India
₹2.8L PA avg
Avg at Globosoft Solutions
About
We, one of India’s rapidly growing Web Site Design & Development Company has always been involved in providing excellent services in custom website design, offshore web development, ecommerce web solution,template design, graphics design and search engine optimization.
Globosoft is an India based Web design firm specializing in customized web and business technology that helps companies decrease costs, improve efficiency and increase sales. Globosoft's Web services include: Application Development, Website Design, Web Development, Web Hosting, Graphic Design, Web Portals, Business Solutions, E-Commerce and IT Consulting and more Web technologies.
Globosoft is an established web development company delivering web development services of any complexity to clients worldwide. Being in IT business for over 9 years now Globosoft has a strong team of 50+ skilled experienced IT experts. Our customers are companies of all sizes ranging from startups to large enterprises who realize that they need a professional internet solution to generate revenue streams, establish communication channels or streamline business operations. We have been putting our experiences to work since 1998, earning an award-winning status for effectiveness in creating, developing, maintaining and promoting results-driven websites.
Simply put, our mission is to help our clients' businesses thrive using smart and powerful website solutions. We have assembled a team of IT certified website programmers, designers, internet marketers, copywriters and project managers who focus on realizing our clients' e-business goals.
We are, Digital creative agency working based on a mission to create joyful digital experiences and unique visual identities to please your eyes, tickle the brain and connect the brand heart with the hearts of your consumers.
We provides industry leading solutions in:
Custom design
Web application development
Internet marketing
Domain registration
Web hosting and more..
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