Asst. Manager - Hotels L & D

Role & responsibilities

• Coordinate with HODs to identify training needs and prepare TNA, L&D calendars, and schedules
• Deliver engaging training on Guest Service, Grooming, Communication, Leadership, SOPs, Service Recovery, and more
• Develop training content using Canva, PowerPoint, and AI tools (e.g., Copilot)
• Maintain training records, MIS reports, and compliance tracking
• Assess training effectiveness through follow-ups, KPIs, and before/after impact studies
• Engage across departments Front Office, F&B, Housekeeping, HR, Sales, and more to design practical learning interventions
• Drive employee engagement and a strong learning culture organization-wide

Preferred candidate profile

• Should be a Graduate in Hotel Management with Operational experience in Food & Beverage Service Department.
• Strong understanding of hotel operations
• Excellent facilitation and communication skills
• Experience with Train-the-Trainer (TTT) programs
• Comfortable with digital content creation and data-driven reporting