Asst. Manager / Dy. Manager - Customer Quality

1. Customer Complaint Handling
Receipt, investigation, resolution & closure of customer complaints using structured problem-solving tools (8D, 5Why, Fishbone, etc.)

2. Customer Communication & Visit Support
Timely communication with OEMs, participation in audits, meetings, and support for customer visits

3. Customer Complaints Analysis
Coordinate return part analysis, Customer complaint data review, and feedback loop to internal teams

4. Quality Improvement Initiatives
Drive actions based on VOC (Voice of Customer), customer scorecards, warranty reduction programs

5. Audit Management
Support in IATF, customer-specific audits and ensure closure of quality concerns raised by customer

6. Reporting & Documentation
Maintain logs for customer complaints, 8D reports, KPI dashboards, lesson learned documentation

7. Coordination with CFT
Act as bridge between customer and internal CFT (QA, Production, NPD, Logistics) to drive resolutions

8. Training & Capability Building
Train internal team and operators on lessons learned and customer quality requirements