Asst. Manager/Dy Manager - CRM & O&M

Candidate shall manage all the assets under management of IBV India at RJ, GJ & CG Cluster and ensure the plant performance by managing Contractors and also ensure customer satisfaction, in line with Agreement.

Perform following functions including but not limited to:

CRM: -

• Act as the Single Point of Contact (SPOC) for all customers in all operational site of RJ,CG and GJ.
• Monthly Meeting with Customers to understand their requirement and taking to the closer within stipulated timeline in coordination with different Stakeholders.
• Coordinating with operational site managers and respective DISOMS for getting monthly customer JMR, Invoice Submission and billing adjustment.
• Preparation of Weekly, Monthly and Quarterly report for customers.
• Submission of Annual Generation Report as per O&M agreement to all Customers.
• Coordinating with customer and insurance company for all insurance claim settlement.
• Timely coordinating with accounts team to raise O&M Invoice and collection of payments from customers as per O&M agreements.

O&M: -

• Tracking performance of O&M Contractors and Sub-Contractors as per O&M agreement.
• Monitoring and tracking all daily routine activities like module cleaning, preventive and corrective maintenance across all operational sites in RJ.
• Daily Monitoring of plant performance as per target generation.
• Regular operational site visits to assess site conditions and keep update to Management. Creation of Punchlist during site observation and make action plan with contractors for closer.
• Coordinating in HOTO process from Project to O&M with Contractors, create Punchlist and coordinate with Projects, Engineering and quality team for closer.
• All Inventory, Spare Management across all O&M sites and keep update to management for any shortfall.
• Coordination with OEMs for Warranty Management, escalation and early closer of issues.
• Support Site team for all technical issues arises during operational activities.

Your Experience:

• Understanding of PV system design, operation, and key commercial and business drivers.
• Knowledge of electrical components/ system design, identification of right specification according to the project specification as per the standards.
• Knowledgeable in the systems, processes, and protocols guiding the operations and maintenance of PV solar plants and electrical systems for seamless operation of small, medium and large Solar Projects
• Contractors Development, Management, Invoice processing and statutory compliances.
• Customer Relationship Management, invoicing, collection, conducting regular meetings, site visits for resolution of technical queries
• Having managed such portfolio, flexible in working and having ability to manage challenging situation. Qualifications

Educational Requirements:

• Bachelor s degree in electrical engineering preferably from Institute of repute.

Experience:

• 8 to 11 years of relevant & prior experience in Solar Project Development (Approvals and Permits related)

Technical Expertise :

• Having worked at site and managed O&M, and experience in Contract Management.
• Efficient in MIS and MS Office

Preferred Attributes:

• Excellent communication skills to interact with clients, team members, and authorities.
• Experience with international solar projects and standards.
  
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