Asst/Dy Service Manager, KA IVD
Mindray · Chennai · onsite · Posted 40d ago
Not disclosed8–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
Education: Bachelor's or Master's Degree in Biomedical Engineering, Related Engineering, Science, Technology or related field, equivalent experience or Higher.
Experience: 8-10 Years of minimum experience in a similar domain. Key account management experience.
Product & Technical Knowledge: Relevant product experience ( IVD equipment ); able to quickly learn and master in company products and service skills through training.
Business Insight: Understand industry and market trends, grasp customer workflows, and build effective customer connections.
Service Revenue: Familiar with service revenue methods and able to promote service products to drive customer decisions.
Communication & Coordination: Strong cross-departmental communication skills; capable of coordinating internal and external resources to achieve results
Channel Management: Strong communication skills to influence the channel to support customers and drive future high business growth.
- Participate in Key Account professional support, reference site development, and customer escalation handling. In case of an escalation, provide the integral solution and escalate to GTS if necessary.
- Ensure high customer satisfaction through timely and accurate resolution of customer concerns. Monitor and maintain SLA for assigned customers.
- Service Sales Funnel Management to drive the business for KA accounts.
- Organize customer Trainings, and collect customer feedback.
- Maintain detailed customer visit reports, validation records, and training documentation.
- Support the first unit installation of new products in regions and ensure the local team can provide good service to the customers.
- Self-develop the training material and provide the qualified training program to the internal team and distributors, and help the department to develop further educational events.
- Able to handle crucial communication/ discussion and decision-making
- Identify growth opportunities in the assigned geography, guiding and attracting the support from appropriate marketing services, resources and working closely and synergistically with BUs and local teams
- Proficiency with FSM/CRM systems, Microsoft Office suite and service management tools.
- Ability to travel up to 50-70% within assigned territory.
- Demonstrated ability to coach, develop and support field service teams.
Education: Bachelor's or Master's Degree in Biomedical Engineering, Related Engineering, Science, Technology or related field, equivalent experience or Higher.
Experience: 8-10 Years of minimum experience in a similar domain. Key account management experience.
Product & Technical Knowledge: Relevant product experience ( IVD equipment ); able to quickly learn and master in company products and service skills through training.
Business Insight: Understand industry and market trends, grasp customer workflows, and build effective customer connections.
Service Revenue: Familiar with service revenue methods and able to promote service products to drive customer decisions.
Communication & Coordination: Strong cross-departmental communication skills; capable of coordinating internal and external resources to achieve results
Channel Management: Strong communication skills to influence the channel to support customers and drive future high business growth.
Sourced from foundit
Skills
FSM CRM systemsservice revenue methodsMicrosoft Office SuiteService Management Tools
About Mindray

Mindray
Shenzhen
China
₹9.3L PA avg
Avg at Mindray
About
Mindray Medical International Limited is China's largest medical equipment manufacturer, developing, manufacturing, and marketing. Mindray North America is a company founded on innovation, accompanied by an enduring commitment to customer service and an unwavering dedication to improving patient care. Through the products it manufactures and the service it delivers, Mindray North America is committed to bettering the patient experience. With the acquisition of the Patient Monitoring Division by Mindray Medical International Limited, a new company has emerged as Mindray North America, A Mindray Global Company. The combined strengths of the organizations through our products, service and resources has created an unprecedented opportunity for growth and development. With collective resources totaling approximately 10,000 employees worldwide, the business is well-positioned for a future rich with progress and continued innovation. Mindray North America manufactures products found throughout the hospital, and are largely focused in the areas of anesthesia, emergency medicine and critical care. Medical facilities that count on our products can be found in over 80 countries across the world. Mindray was founded in 1991 in Shenzhen, China, with a mission to deliver high-quality, competitively priced medical devices to make healthcare more accessible and affordable around the world. Over the last 17 years, we have become a leading developer, manufacturer and marketer of medical devices in China with a rapidly growing international presence. Mindray are expanding our distribution network, sales and sales support staff to bring our products closer to end users. Mindray currently have 29 local sales and service offices in China, as well as sales and service subsidiaries in Amsterdam, Istanbul, London, Mexico City, Moscow, Mumbai, Sao Paulo, Seattle, Toronto and Vancouver.
Industries
Healthcare / PharmaManufacturing
Employee ratings
7 reviews
4.5/ 5
Culture
3.3
Career growth
3.1
Work-life
3.4
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