Assosciate Manager - Service Recovery Communications

Job Description: Associate Manager Service Recovery (Communication)

Where words shape experiences and communication becomes a superpower.

About Us

In the Service Recovery Communication team, every message matters. We craft meaningful, timely and customerfriendly communication that empowers every department across the organization. From Emails and Letters to WhatsApp, SMS and Creatives, our content ensures clarity, consistency and a seamless customer journey.
If you love storytelling with purpose, this is where you belong.

Who Were Looking For

A creative thinker.
A sharp editor.
A collaborator who can translate business requirements into impactful, easyto-understand communication.
If you can simplify complexity and bring ideas to life across multiple channels, this role is for you.

What Youll Do (Your Superpowers)

• Transform business needs into crisp, customercentric communication across Email, SMS, WhatsApp and more.
  • Work closely with internal teams and external creative partners to bring content ideas to life.
  • Proofread with precision, ensuring every piece of communication is accurate, errorfree and polished.
  • Break down complex information into simple, intuitive messaging customers can instantly relate to.
  • Create content that aligns with customer lifecycle journeys and emotional touchpoints.
  • Integrate industry best practices to keep our communication fresh, modern and impactful.
  • Collaborate on communication campaigns that drive engagement and business outcomes.
  • Audit existing content, identify gaps and recommend enhancement opportunities.
  • Maintain and organize communication templates to ensure efficiency and consistency.

Why This Role Matters

Because the right message at the right time can transform customer experience. And you will be the one crafting it.

Essentials We Look for in a Candidate

• Education: Graduation
• Communication Mastery: Strong command of written English with excellent grammar, structure and clarity
• Simplification: Skill in converting complex information into simple, customerfriendly messaging
• Attention to Detail: Sharp eye for proofreading, formatting and consistency
• Organizational Skills: Capability to manage multiple communication requests simultaneously