Associate

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
  
• Provide accurate information to customers regarding products/services offered by the company.
  
• Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
  
• Collaborate with team members to achieve sales targets and improve overall performance metrics.
  
• Maintain records of all interactions with customers using CRM software.
  

Desired Candidate Profile

• 0-1 year of experience in an international call center environment (blended process).
  
• Excellent communication skills for handling international voice processes.
  
• Ability to work on rotational shifts including night shifts (UK time zone).
  
• Strong problem-solving skills for resolving complex customer complaints.
  
• Basic computer knowledge for navigating through various applications.