Associate

Greetings from TCS BPS!!

Job Summary:

Process: International Voice - Banking AML/ KYC

Location: Mumbai (Powai)

Skills: Good Communication skills (Written & Verbal), Good Analytical skills

Shift: Early Morning (06:30 AM to 03:30 PM)

Candidates with 0-30 days should only apply.

Eligibility:

Any Graduates with (1 Year to 6 Years) of relevant experience can apply

Minimum 15yrs of regular education (10th + 12th + 3 years Graduation)

Graduates through Open Universities/Correspondence graduates need not apply

Willingness to work in all Shifts

Relieving letters from all the previous companies are mandatory

Job Description

- Handle inbound and outbound customer calls related to KYC remediation campaigns.
- Adhere to AML, KYC, CDD, EDD, sanctions, and regulatory requirements.
- Follow customer authentication procedures before discussing account information.
- Assist retail, small business, commercial, and corporate customers with KYC-related queries.
- Explain regulatory requirements and documentation needs clearly and professionally.
- Guide customers through the KYC remediation process and required actions.
- Proactively follow up with customers to obtain outstanding KYC information and documentation.
- Resolve customer concerns at the first point of contact wherever possible.
- Maintain a high standard of customer service during difficult or sensitive conversations.
- Meet required criteria for call quality standards.
- Maintain customer relations with a high degree of internal and external customer service.
- Possess effective problem solving skills to ensure timely problem recognition and resolution.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Recording and updating customer information via the organizations internal systems
- Resolving customer queries at first point of contact

Knowledge/Experience:
•Previous experience, 6 months to 1 years of experience in an inbound/ Outbound in banking process like KYC remediation, outreach, onboarding, or periodic review programs.
Experience supporting Business Banking or Commercial Banking customers

Qualifications:
Graduate or higher

Interested candidates can share their resumes to [email removed] with the below details

Total Years of Experience -

Relevant Experience -

Notice period -

CTC -

ECTC -

Open for Night shifts - YES/ NO

Highest Qualification - (Full time / Correspondence)

TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately".

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