Associate

Job Summary

Firstsource Solutions is Hiring! We have exciting career opportunities for Customer Service Representatives (Voice Process).

If you have strong attention to detail, analytical thinking, and a passion for working with data, this is an excellent opportunity to build your career with a dynamic and growth-oriented organization.

Role Overview

Job Role: Customer Support Associate / Senior Customer Support Associate (Voice Process)

Experience: Freshers

Work Location: Hyderabad

Requirements

• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
• Freshers or candidates with up to 3 years of experience in data processing, data entry, backend operations, insurance operations, document verification
• Strong attention to detail, good analytical skills, and basic proficiency in MS Office (Excel, Word, Outlook).
• Candidates with excellent written communication skills and the ability to process information accurately in a fast-paced environment.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
• Willingness to work in a 24/7 rotational shift environment.
• Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You'll Be Doing

• Review and process customer-related documents and records with a high degree of accuracy.
• Validate information, update databases, and maintain accurate records as per process guidelines.
• Research and verify information from various internal and external sources.
• Identify discrepancies, perform quality checks, and take appropriate corrective actions.
• Coordinate with internal stakeholders and external contacts to obtain required information when necessary.
• Maintain productivity and quality standards while adhering to established processes and service-level agreements.
• Accurately document activities and maintain process compliance.
• Support continuous improvement initiatives by sharing feedback and process improvement suggestions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.