Associate

Process Analyst

Experience:0-2 Years
Function: Quality Assurance Group

Role Summary

The Process Analyst will support project-level & corporate function-level process compliance, internal audits, quality reporting, and continuous improvement initiatives. The role requires coordination with project teams, auditors, and delivery managers to ensure adherence to organizational, client, and applicable quality requirements.

Key Responsibilities

• Support the documentation, review, and publication of organizational processes, procedures, templates, and guidelines.
• Assist project teams in understanding and implementing organizational and client-specific processes.
• Review project documents and work products for process compliance.
• Plan, coordinate, and conduct project or internal process audits.
• Document audit findings, non-conformities, and opportunities for improvement.
• Support root-cause analysis and identification of appropriate corrective actions.
• Track audit findings, management-review actions, and customer-feedback actions through closure.
• Collect and analyze project, audit, and quality metrics to identify trends and improvement opportunities.
• Prepare audit reports, dashboards, and management-review presentations.
• Coordinate with delivery managers, auditors, and auditees to complete audit activities within agreed timelines.
• Support QMS awareness sessions and process-related training.
• Participate in governance meetings and provide updates on process compliance and action items.

Education and Experience

• Bachelors degree in Computer Science / Information Technology / Business Administration / Quality Management or a related discipline.
• 0-2 years of experience in process quality, internal audits, project governance, software quality assurance, or a related function.
• Exposure to an IT services, software development, or software testing environment is preferred.

Required Skills

• Basic understanding of ISO 9001 / ISO 27001, CMMI, TMMi or other quality and process frameworks.
• Understanding of SDLC, STLC, Agile, and Scrum practices.
• Familiarity with internal audits, non-conformity management, root-cause analysis, and corrective-action tracking.
• Proficiency in Microsoft Excel, Word, PowerPoint, Teams, and SharePoint.
• Strong analytical, problem-solving, documentation, and reporting skills.
• Good written and verbal communication skills.
• Ability to coordinate with cross-functional teams and manage multiple activities.
• Detail-oriented, proactive, and willing to learn

Note : Candidates must be from Bangalore ( Native )