GURUGRAM · FULLTIME
Associate
National Australia Bank
Gurugram · onsite · Posted 28d ago
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Undisclosed0–1 yrsfulltimeGurugram
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.
At NAB India, we re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.
To Manage customer dispute requests received via various customer channels, efficiently and accurately using multiple NAB systems.
Key tasks; accountabilities and challenges of this role
Owning complex customer requests and issue end to end.
Deliver first touch resolution for the customer in line with the operating procedures.
Case Management of disputes from receipt, to raising a chargeback
Triage and interpretation of requests incoming customer requests to determine if enough information has been provided, or whether more info is required from the customer
Adherence to scheme rules
Experience
0 -1 years in financial industry, or in a similar role in a medium to large corporate, ideally servicing Australian customers.
Essential capabilities
Attention to detail
Resilience, prioritization and time management skills
I nitiative and problem-solving skills
Solid judgment, reasoning and decision-making abilities.
Teamwork, Collaboration Communication.
A nalytical, and problem solving and investigation skills
Strong verbal and written communication skills
Open to work in a 24x7 environment
Other capabilities
Speaks clearly about the importance of the customer
Numerical and commercial mindset
Risk mindset
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
time management skillscase managementBankingtriageCommunication Skillsoperations
Section · Company
About National Australia Bank
National Australia Bank
Banking
2.5k+
employees
Gurgaon / Gurugram, Haryana
India
₹17.2L PA avg
Avg at National Australia Bank
About
We serve the financial needs of our Australian, New Zealand and global customers.We’re here to be the most customer-centric company in Australia and New Zealand.NAB's workforce is made up of more than 38,000 colleagues globally, supporting more than eight and a half million customers in Australia and overseas across: personal accounts, small, medium and large businesses, private clients, government and institutional activities.We became NAB when the National Bank of Australasia (est. 1858) merged with the Commercial Banking Company of Sydney (est. 1834) on October 1, 1981.Our scale and connectivity help us to tackle some of the biggest challenges facing our business and community. We're focusing on taking climate action, supporting affordable and specialist housing and backing Indigenous businesses.
Industries
Banking
Employee ratings
10 reviews
3.0/ 5
Culture
2.4
Career growth
2.0
Work-life
3.2
Employees rate it well for
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