Associate

We are looking for a detail-oriented and analytical ServiceNow Tester with 2 to 5 years of experience to join our Quality Assurance team.

Key Responsibilities

Test Planning & Execution Design, develop, and execute comprehensive test plans, test cases, and test scripts based on functional specifications and user stories.

ITSM Core Focus Perform rigorous functional, regression, integration, and system testing specifically for ServiceNow ITSM modules (Incident, Problem, Change, Request Management, Knowledge Management, and Service Portal).

Automation Testing Utilize the ServiceNow Automation Testing Framework (ATF) to build, maintain, and execute automated test suites to accelerate regression testing.

Defect Management Identify, document, log, and track defects using defect tracking tools (such as Jira or ServiceNow Agile/Test Management). Work closely with developers to ensure timely resolution.

Upgrade & Patch Testing Participate in ServiceNow instance upgrade testing (e.g., family upgrades, patch releases) to ensure existing customizations and configurations remain intact.

Collaboration Actively participate in sprint planning, daily stand-ups, and retrospective meetings in an Agile/Scrum environment.

Data Validation Validate data migrations, user access controls (ACLs), workflows, UI policies, and client scripts within the ServiceNow platform.

Required Skills & Qualifications

Experience 2 to 5 years of dedicated experience in software testing, with at least 1.5 to 2 years specifically focused on the ServiceNow platform.

Module Expertise Solid hands-on testing knowledge of core ServiceNow ITSM modules.

Tooling Proficient with the ServiceNow Automation Testing Framework (ATF). Experience with other automation tools (e.g., Selenium) is a plus but not mandatory.

Process Knowledge Strong understanding of ITIL processes and Agile/Scrum methodologies.

Technical Familiarity Basic understanding of ServiceNow configurations like UI Actions, Business Rules, Client Scripts, and Workflows to effectively isolate root causes of defects.