BENGALURU · FULLTIME
Associate
Virtusa Consulting Services
Bengaluru · onsite · Posted 47d ago
Sourced from
Not disclosedFresherfulltimeBengaluru
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Section · 01
About this role
Roles & Responsibilities
Respond to user queries via email, phone, or ticketing tools in a timely and professional manner.
Perform basic troubleshooting for application, system, and access-related issues using standard procedures and knowledge articles.
Log, track, and update support tickets with accurate information.
Escalate unresolved issues to the appropriate support teams.
Communicate clearly with users and provide regular updates on issue status.
Follow Standard Operating Procedures (SOPs) and support processes.
Learn new applications, tools, and technologies to support day-to-day operations.
Work collaboratively with team members to ensure timely issue resolution.
Demonstrate ownership, a proactive attitude, and a willingness to take on new responsibilities.
Be willing to work in a 24x7 rotational shift environment (mandatory).
Keep knowledge documents updated whenever new learnings or process changes are introduced.
Understand user issues by asking the right questions and gathering relevant information.
Basic understanding of Operating Systems (Windows/Linux) and computer networking concepts.
Familiarity with SQL and relational databases.
Understanding of programming fundamentals and logical problem-solving
Roles & Responsibilities
Respond to user queries via email, phone, or ticketing tools in a timely and professional manner.
Perform basic troubleshooting for application, system, and access-related issues using standard procedures and knowledge articles.
Log, track, and update support tickets with accurate information.
Escalate unresolved issues to the appropriate support teams.
Communicate clearly with users and provide regular updates on issue status.
Follow Standard Operating Procedures (SOPs) and support processes.
Learn new applications, tools, and technologies to support day-to-day operations.
Work collaboratively with team members to ensure timely issue resolution.
Demonstrate ownership, a proactive attitude, and a willingness to take on new responsibilities.
Be willing to work in a 24x7 rotational shift environment (mandatory).
Keep knowledge documents updated whenever new learnings or process changes are introduced.
Understand user issues by asking the right questions and gathering relevant information.
Basic understanding of Operating Systems (Windows/Linux) and computer networking concepts.
Familiarity with SQL and relational databases.
Understanding of programming fundamentals and logical problem-solving
Respond to user queries via email, phone, or ticketing tools in a timely and professional manner.
Perform basic troubleshooting for application, system, and access-related issues using standard procedures and knowledge articles.
Log, track, and update support tickets with accurate information.
Escalate unresolved issues to the appropriate support teams.
Communicate clearly with users and provide regular updates on issue status.
Follow Standard Operating Procedures (SOPs) and support processes.
Learn new applications, tools, and technologies to support day-to-day operations.
Work collaboratively with team members to ensure timely issue resolution.
Demonstrate ownership, a proactive attitude, and a willingness to take on new responsibilities.
Be willing to work in a 24x7 rotational shift environment (mandatory).
Keep knowledge documents updated whenever new learnings or process changes are introduced.
Understand user issues by asking the right questions and gathering relevant information.
Basic understanding of Operating Systems (Windows/Linux) and computer networking concepts.
Familiarity with SQL and relational databases.
Understanding of programming fundamentals and logical problem-solving
Roles & Responsibilities
Respond to user queries via email, phone, or ticketing tools in a timely and professional manner.
Perform basic troubleshooting for application, system, and access-related issues using standard procedures and knowledge articles.
Log, track, and update support tickets with accurate information.
Escalate unresolved issues to the appropriate support teams.
Communicate clearly with users and provide regular updates on issue status.
Follow Standard Operating Procedures (SOPs) and support processes.
Learn new applications, tools, and technologies to support day-to-day operations.
Work collaboratively with team members to ensure timely issue resolution.
Demonstrate ownership, a proactive attitude, and a willingness to take on new responsibilities.
Be willing to work in a 24x7 rotational shift environment (mandatory).
Keep knowledge documents updated whenever new learnings or process changes are introduced.
Understand user issues by asking the right questions and gathering relevant information.
Basic understanding of Operating Systems (Windows/Linux) and computer networking concepts.
Familiarity with SQL and relational databases.
Understanding of programming fundamentals and logical problem-solving
Sourced from foundit
Section · 02
Skills
relational databasesprogramming fundamentalsSQLcomputer networking concepts
Section · Company
About Virtusa Consulting Services
Virtusa Consulting Services
IT Services & Consulting
18.8k+
employees
1996
30 years old
Hyderabad / Secunderabad, Telangana
India
₹13.7L PA avg
Avg at Virtusa Consulting Services
About
Virtusa help clients change, disrupt, and unlock new value that surpasses their wildest expectations not just to reach our best, but to redefine yours.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.7/ 5
Culture
2.5
Career growth
2.0
Work-life
2.7
Employees rate it well for
Work-Life Balance37Overall Company37
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