Associate

Key Responsibilities

• Support the planning and execution of academic/business programs from initiation to completion.
• Coordinate with Academics, Sales, Operations, Product, Marketing, Content, Technology, and other cross-functional teams .
• Track program milestones, deliverables, timelines, and dependencies to ensure smooth execution.
• Monitor key program metrics and prepare regular MIS, dashboards, and performance reports.
• Identify operational gaps, bottlenecks, and risks and work with relevant stakeholders to resolve them.
• Conduct regular follow-ups with internal teams to ensure timely completion of assigned activities.
• Support the Program Manager in implementing new processes, initiatives, and operational improvements.
• Analyse program performance and provide actionable insights to improve efficiency and learner outcomes.
• Maintain program-related documentation, trackers, SOPs, and reports.
• Assist in coordinating meetings, preparing agendas, documenting MOMs, and tracking action items.
• Support escalation management and ensure timely resolution of critical issues.
• Help standardize processes and identify opportunities for automation and process improvement.
• Ensure adherence to organizational policies, SOPs, and program guidelines.

Required Skills & Competencies

• Strong project/program management and execution skills .
• Excellent communication and stakeholder management abilities.
• Strong analytical and problem-solving skills.
• Good command of MS Excel/Google Sheets and PowerPoint .
• Ability to work with data, prepare MIS, and derive meaningful insights.
• Strong follow-up and coordination skills.
• Ability to manage multiple projects and priorities simultaneously.
• Detail-oriented with strong ownership and execution mindset.
• Comfortable working in a fast-paced and dynamic environment.
• Ability to collaborate effectively with cross-functional teams.

Preferred Qualifications

• Bachelor's degree in Business Administration, Management, Engineering, or a related field .
• 13 years of experience in Program Management, Project Management, Business Operations, Academic Operations, or EdTech .
• Experience in managing cross-functional projects will be an added advantage.
• Prior experience in an EdTech or education-focused organization is preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.