Associate Vice President-Customer Engagement | Life Insurance
Lavya Associates HR Services · Delhi · onsite · Posted 24d ago
Undisclosed8–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
We have an urgent opening for the position of Associate Vice President-Customer Engagement in one of the leading Life Insurance Company.
Job Responsibilities- Resolution of customer queries /requestsComplaints
- Ensuring quality in processing and responsible at frontend across branches
- Engaging with customers at the GO DNPS scores Customer Retention ,Grievance retention .Retaining customers with mis-selling complaint.
- Retaining customers who wish to cancel the policy .
- Retaining customers who want to deactivate their ECS payment method 13M 25M Persistency Driving 60 Day, 90 Day Customer engagement.
- Identify training needs of Front end and skill them.
- Always look for opportunity to upsell a customer once retained.
- Distribution engagement E2G E2G Connect with the Top advisors to address their challenges Creating awareness amongst Advisors Quality of Business Coordination with various stake holders
- Driving key initiatives and projects Quality Innovation and Digital
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer EngagementComplaint managementCustomer ManagementCustomer ComplaintsAgency OperationsOperations ManagementCustomer Service Management
About Lavya Associates HR Services
Lavya Associates HR Services
Recruitment
200
employees
2012
14 years old
Ludhiana, Punjab
India
₹2.5L PA avg
Avg at Lavya Associates HR Services
About
Lavya Associates provides specialized recruitment services, leveraging strategic talent acquisition to meet the diverse needs of multinational and local businesses.
Industries
Recruitment
Employee ratings
10 reviews
2.5/ 5
Culture
1.6
Career growth
2.1
Work-life
1.7
Employees rate it well for
Career Growth26Work-Life Balance25
Find them on