Associate Vice President - Collections

About the Role

As we continue our rapid global expansion, we are seeking a highly analytical, strategic, and results-driven individual who would oversee, optimize, and scale our collections strategy, accounts receivable lifecycle, and debt recovery operations worldwide.

This leadership role requires a unique blend of financial acumen, operational excellence, regulatory compliance awareness across global jurisdictions, and exceptional stakeholder management.

What Will You Do in this Role

• Lead and strategize the company's global collections, defining policies and performance metrics to minimize credit risk.
• Oversee daily operations, including managing delinquent accounts, resolving disputes, and negotiating payments.
• Analyze and report on accounts receivable, using data to forecast cash flow and identify potential risks.
• Modernize the collections process by implementing and integrating new technologies and automation tools.
• Collaborate across departments like Sales, Legal, and Audit to ensure compliance with global regulations and maintain client relationships.
• Build and mentor a high-performing collections team, fostering a culture of excellence.

What Youll Need to be Successful in this Role

• Education & Experience
• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Master’s degree, MBA (Finance), or professional certifications (e.g., CA, CFA, or specialized credit management certifications) are highly preferred.
• Experience: Minimum of 12 years of progressive experience in credit risk, accounts receivable, or collections, with at least 4 years in a senior leadership or managerial role.
• Industry Background: Strong preference for candidates with experience in B2B SaaS, Fintech, Banking, Card Issuance, or Financial Infrastructure.
• Technical Skills & Competencies
• Deep understanding of B2B payment cycles, invoicing workflows, and global treasury practices.
• Advanced proficiency in Enterprise Resource Planning (ERP) systems (e.g., Oracle, NetSuite, SAP) and CRM platforms (e.g., Salesforce).
• Strong analytical, data visualization, and reporting skills (Advanced Excel, SQL, Tableau, or PowerBI is a plus).
• Knowledge of global billing and tax practices (e.g., GST, VAT, withholding taxes) is highly desirable.
• Soft Skills
• Exceptional Negotiation Skills: Proven ability to handle complex, high-stakes financial negotiations and settle payment issues constructively.
• Strategic Thinker: Ability to transition seamlessly between high-level strategic planning and detailed operational execution.
• Communication & Influence: Excellent verbal and written communication skills to influence internal executive leaders and external client decision-makers.
• Resilience & Problem Solving: Calm under pressure, analytical, and highly structured when dealing with ambiguous or difficult payment scenarios.

Perks and Benefits

• Inclusive and People-First Culture.
• Health & Wellness Programs.
• Comprehensive Medical Insurance.
• Recognition Programs.
• Performance-based ESOPs.
• Learning Opportunities.