Associate - Tier 1 HR Services-3

You will join our People Services team to deliver day-to-day HR operations and excellent employee support. You will process employee transactions, maintain accurate data, and help resolve queries through our HR systems and ticketing tools. You will work with colleagues across HR, finance, IT, and vendors. We value attention to detail, a problem-solving mindset, and the drive to learn. This role offers hands-on systems experience, clear development paths, and the chance to make a meaningful impact while uniting science, technology and talent to get ahead of disease together. This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following:

• Process routine employee lifecycle transactions accurately and on time using HR systems and ticketing tools.
• Monitor service queues, response times and service level agreements to meet team targets.
• Respond to employee and manager queries via tickets and chat, escalating complex issues when needed.
• Maintain and improve data quality through validations, reconciliations and bulk updates.
• Prepare and share regular reports and dashboards to track trends and support improvements.
• Support training, quality checks and knowledgebase updates to ensure consistent service.

Requirements

• Bachelor's degree in business, human resources, information systems or a related field.
• 1 to 3 years experience in HR operations, shared services, customer support or data management.
• Practical experience with HR systems or ticketing tools, for example Workday or ServiceNow.
• Strong attention to detail and ability to follow processes and compliance requirements.
• Good written and spoken English communication skills.
• This role is hybrid, based in India, with on-site attendance as defined by the local team.

Preferred Qualifications

• Experience with payroll inputs, one-time payments or bulk data uploads.
• Familiarity with HR lifecycle processes: hire, transfer, promotion, leaver and related checks.
• Ability to build simple dashboards or reports using Excel or basic BI tools.
• Experience working with cross-functional teams and managing stakeholder expectations.
• Demonstrated continuous improvement mindset with experience identifying process gaps.
• Comfortable working across time zones and with geographically distributed teams.

What you will bring

You are reliable, curious and collaborative. You enjoy working with data and people. You communicate clearly and keep commitments. You look for ways to improve how work gets done. You care about protecting confidential information and following compliance rules. You want to grow your HR systems and operations skills in a global environment.

Skills

• Case Management Software
• Continual Improvement Process
• Critical Thinking
• Data Analysis
• Data Management
• Document Management
• Escalation Management
• Human Resource Information Systems (HRIS)
• Prioritization
• Problem Solving
• Service Level Agreement (SLA)
• SLA Management
• Standards Compliance