Associate Threat Response Analyst-3

Job Summary

Associate Analyst, Managed Threat Response (MTR)

As an MTR Associate Analyst you will be joining the Mimecast Messaging Security organization and be responsible for supporting a service for on-demand threat resolution. The service is designed to provide customers with prompt feedback and intelligence on email-borne threats, remediate these threats from their email environment to reduce dwell time, and put the appropriate detections in place to prevent further incidents from occurring. The role may require working afternoon and evening shifts and being part of a rotation for holiday support.

Messaging Security ensures that our security-focused solutions are performing accurately and efficiently. We verify that Mimecast can detect the latest email-borne threats amidst a rapidly evolving threat landscape. Through threat research and customer feedback we identify where Mimecast can be improved and update detection at our spam, URL, and attachment security layers. We strive for proactive, rather than reactive, approaches to threat detection.

The team is also responsible for assuring that Mimecast maintains an exceptional sending reputation by looking for compromised email addresses and senders following poor mailing practice.

Messaging Security works closely with research and development, as well as customer support. We are a global team that spans three continents.

Responsibilities

• Analyze phishing and malicious email campaigns to identify IOCs.
• Categorize email threats and determine the best means of updating detection.
• Provide email security advice, expertise, and remediation to our customers.
• Understand security policies within the Mimecast Administration Console and provide configuration suggestions to customers.
• Research and investigate the latest security threats and their potential impact to Mimecast customers.
• Work with security vendors around threat detection techniques and remediation.
• Identify opportunities for improved processes and systems.
• Participate in a 24/7 rotational shift schedule to ensure continuous threat monitoring and response.
• Leverage AI tools to enhance threat detection, analysis, and response processes.

What You'll Bring

• Working knowledge of messaging (email traffic management) and routing.
• Experience and understanding of email security technologies.
• Strong understanding of Domain Name System (DNS).
• Strong understanding of SMTP, SSL/TLS, POP3, IMAP, and TCP/IP.
• Ability to translate complex technical capabilities into management-friendly responses.
• 1+ years experience working with the Mimecast platform.
• Great oral and written communication skills in order to work closely with customers as well as office-based and remote team members.
• Time management skills and the ability to self-prioritize.
• Curiosity about the infrastructure of phishing and malicious email campaigns.
• Familiarity with AI tools and their application in cybersecurity workflows.
• Flexibility to work in a 24/7 rotational shift environment, including nights, weekends, and holidays.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.