Associate - Technology Fusion Center Operations Analyst

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Job Summary

The Associate Technology Fusion Center Operations Analyst role is integral to technology monitoring, supporting teams in analyzing, designing, developing, and deploying solutions to enhance IT monitoring capabilities and reduce the Mean Time to Detect and Recover. Swift decision-making is crucial for maintaining the stability, capacity, and resilience of our products. This entry-level position is part of a global team responsible for 24/7 monitoring and Incident Response, focusing on monitoring alerts from our Security Information and Event Management (SIEM) system and other tools, conducting initial investigations, and escalating incidents as necessary.

Essential Job Functions

• Assist in identifying IT incidents, prioritizing them, and assessing their impact. Support decision-making processes to help mitigate any potential financial or reputational harm to Bread Financial. - (20%)
• Utilize industry-standard IT monitoring tools and internal team runbooks, applying business and system knowledge. Assist in managing incidents following established incident management frameworks. Perform testing to confirm network availability. - (20%)
• Assist in the incident management process to ensure timely response to business disruptions and monitor SLA adherence during significantly impacting incidents. Assist in the creation of communications to inform the enterprise of significant impacts to brand partners, account holders, and/or associates.
• Contribute to creating runbooks and process documentation, and help identify opportunities for process improvement. Display a sense of urgency and sound judgment when identifying potential incidents. Work with tech experts to develop monitoring solutions for known issues to ensure system availability.
• Communicate general, technical, and operational reports or assessments to appropriate stakeholders at all levels and understanding to synthesize technical data for delivery to non-technical audiences. Properly document actions taken in systems of record. Respond to problems escalated by leadership.
• Participate in change and release implementation activities by monitoring change execution, following established runbooks, performing assigned operational tasks, validating system availability, documenting results, and escalating issues or service impacts in accordance with established procedures.

Minimum Qualifications

• Bachelor s Degree in Information Systems, Information Technology, Computer Science, or related field of study or equivalent, relevant work experience
• 1 cloud certification - AWS cloud practitioner, Microsoft Azure Fundamentals or Google Cloud- Cloud Digital Leader
• 1-2 years of experience working in a NOC, SOC, or other operational environment.
• Experience working in ServiceNow, Splunk, with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools.

Preferred Qualifications

• ITILv4 Foundations Certification.
• CCNA Certification or similar.

Skills

• ITIL Processes
• Microsoft Azure
• Microsoft Office
• Splunk
• ServiceNow Platform

Reports To: Manager and above

Direct Reports: 0

Work Environment

• Full time in-office requirement. This role supports a 24/7 operational environment. Shifts could vary depending on the need of the business.

Physical and Mental Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Typing/Writing
• Focus and complete tasks in situations that have a speed or productivity metric
• Maintain focus in high pressure or fast-paced work environment

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Job Family

Information Technology

Job Type: Regular

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.