Associate Technical Support Specialist
OpenText Technologies · Bengaluru · onsite · Posted 48d ago
Undisclosed2–7 yrsfulltimeSourced from
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About this role
Job Summary
Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective.Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions.
Responsibilities - Represent OpenText acting as first point of contact for all technical support inquiries
- Incident management and collaboration with other teams while adhering to SLAs and KPIs
- Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
- Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
- Collaborate with various stakeholders to act as a trusted customer advocate
- 2+ years of prior experience working on relevant technologies
- Focused on scoping problems and strong troubleshooting ability
- University/College degree within a related discipline
- Willingness to work in shifts during weekdays and on-call during weekends
- 1+ years of hands-on experience working on OpenText VIM
- Strong skills in SAP workflow and ABAP Programming
- Experience with SAP R/3 and S4/HANA
- Strong skills in ALV Report Development
- Working Knowledge in SAP FI/MM modules (Technical) and business processes
- Experience with SAP Fiori and Web services
- Experience in dialog programming, building custom screens and transactions
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Skills
Customer ServiceMMSAPHANAFioricustomer satisfactionopentextIncident ManagementAbap Programminginformation managementopentext vimProgrammingalvReport DevelopmentCommunication SkillsDigital TransformationEquityArtificial Intelligence
About OpenText Technologies
OpenText Technologies
Software Product
5.7k+
employees
1991
35 years old
Waterloo,Ontario
Canada
₹22.2L PA avg
Avg at OpenText Technologies
About
Information management platform helping businesses securely capture & exchange data
Industries
Software ProductInternetAnalytics & KPOHardware & NetworkingIT Services & Consulting
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