Associate Technical Account Mgr-GS

Job description

F5 is seeking an Associate Technical Account Manager (TAM) to support enterprise customers, including banks and financial institutions , in securing their web applications. This role involves managing deployments, ensuring compliance, and providing proactive security guidance . The ideal candidate has 3+ years of experience in cybersecurity, system integration, or technical account management , preferably in banking, finance, or regulatory environments .

Roles and Responsibilities:

• Act as the primary technical contact for customers, ensuring smooth onboarding and integration of F5 security solutions (WAF, Bot Defense, API Security, DDoS, CDN).
• Project manage the installation and integration of F5 security as a service solution for Fortune 500 and Global 1000 companies.
• Support customers with security best practices, audit readiness, and regulatory compliance.
• Work with customers to identify risks, optimize security postures, and enhance system resilience.
• Proactively anticipate customer needs and facilitate project success.
• Act as the primary representative between our customers and F5.
• Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements.
• Develop models for resource planning and consumption as well as key performance metrics for project/program success.
• Communicate effectively; organize and prioritize; solve problems and make decisions; build teams and relationships.

Minimum Qualifications:

• Strong technical background with at least 3+ years of system integration within complex environments.
• Experience working with major load balancers currently on the market.
• Exposure to cybersecurity solutions or cloud platforms (AWS, GCP, or Azure).
• Understanding of TCP/IP, HTTP, HTML, Javascript, CSS, and other technologies involved in delivering sophisticated web services.
• Bachelors degree in Computer Science, Information Systems, or related engineering discipline, OR equivalent industry work experience.
• Certification is preferred but optional based on the level of experience.
• A customer-centric attitude and the ability to communicate well at all levels of an organization.
• Ability to work in a very fast-paced environment and communicate effectively.

Desired Skills:

• Familiarity with networking concepts (CDNs, application delivery controllers, load balancers, and Web Application Firewalls).
• Experience of Content Delivery Networks and reverse proxy.
• Experience in Web Application Firewall, Bot Defense, API Security, DDOS, Reputation Service, and Multi Cloud networking.
• Experience with at least one of the Cloud Platforms (AWS, Azure, GCP)
• Basic programming or scripting knowledge (e.g., Python, Terraform).
• Understanding of containerization technologies like Kubernetes (certifications are a plus).
• Experience configuring networking equipment like BIG-IP or writing iRules (even if limited).