Associate Technical Account Manager - GS

Job description

F5 is seeking an Associate Technical Account Manager (TAM) to support enterprise customers, including banks and financial institutions, in securing their web applications. This role involves managing deployments, ensuring compliance, and providing proactive security guidance. The ideal candidate has 3+ years of experience in cybersecurity, system integration, or technical account management, preferably in banking, finance, or regulatory environments.

Roles and Responsibilities:

• Act as the primary technical contact for customers, ensuring smooth onboarding and integration of F5 security solutions (WAF, Bot Defense, API Security, DDoS, CDN).
• Project manage the installation and integration of F5 security as a service solution for Fortune 500 and Global 1000 companies.
• Support customers with security best practices, audit readiness, and regulatory compliance.
• Work with customers to identify risks, optimize security postures, and enhance system resilience.
• Proactively anticipate customer needs and facilitate project success.
• Act as the primary representative between our customers and F5.
• Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements.
• Develop models for resource planning and consumption as well as key performance metrics for project/program success.
• Communicate effectively; organize and prioritize; solve problems and make decisions; build teams and relationships.

Minimum Qualifications:

• Strong technical background with at least 3+ years of system integration within complex environments.
• Experience working with major load balancers currently on the market.
• Exposure to cybersecurity solutions or cloud platforms (AWS, GCP, or Azure).
• Understanding of TCP/IP, HTTP, HTML, Javascript, CSS, and other technologies involved in delivering sophisticated web services.
• Bachelor's degree in Computer Science, Information Systems, or related engineering discipline, OR equivalent industry work experience.
• Certification is preferred but optional based on the level of experience.
• A customer-centric attitude and the ability to communicate well at all levels of an organization.
• Ability to work in a very fast-paced environment and communicate effectively.

Desired Skills:

• Familiarity with networking concepts (CDNs, application delivery controllers, load balancers, and Web Application Firewalls).
• Experience of Content Delivery Networks and reverse proxy.
• Experience in Web Application Firewall, Bot Defense, API Security, DDOS, Reputation Service, and Multi Cloud networking.
• Experience with at least one of the Cloud Platforms (AWS, Azure, GCP)
• Basic programming or scripting knowledge (e.g., Python, Terraform).
• Understanding of containerization technologies like Kubernetes (certifications are a plus).
• Experience configuring networking equipment like BIG-IP or writing iRules (even if limited).